Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting, Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
- Join a dedicated team delivering world-class scientific expertise and customer support
- Serve as a trusted technical advisor, helping customers optimize advanced technologies across multiple domains
- Provide pre-sales and post-sales support, including product demonstrations, hands-on training, troubleshooting, and technical consultation
- Collaborate closely with sales teams and cross-functional partners to support customer success
- Enable customers to achieve impactful scientific discoveries while building long-term relationships
- Contribute to business growth through strong technical engagement and support
- Access extensive opportunities for professional development within a mission-driven organization committed to making the world healthier, cleaner, and safer
REQUIREMENTS:
- Bachelor’s degree or higher in Chemistry, Biochemistry, or related field
- 3+ years of hands-on experience with LC-MS/MS instrumentation and applications
- Strong experience in application/technical support across food, environmental, pharma, or academic sectors
- Proven involvement in pre-sales activities (presentations, system configuration, proposals, tenders)
- Hands-on expertise in instrument demos, sample analysis, method development, and validation
- Experience in customer training, field support, and technical troubleshooting
- Strong problem-solving skills with ability to diagnose and resolve instrument/analytical issues
- Excellent communication and presentation skills
- Ability to work independently and collaborate with cross-functional/commercial teams
- Solid understanding of LC-MS/MS technologies, workflows, and industry standards
- Proficient in Microsoft Office and scientific/data analysis software
- Fluent in English; additional languages are a plus
- Willing to travel (25–50%)
- Strong organizational skills with ability to manage multiple priorities
- Customer-focused with a proactive approach to continuous learning and development
