Application Support Analyst
Location: Hybrid – Home-based with Coventry office (Tower Court, CV6 5NX)
Permanent
About the Role
We are looking for an Application Support Analyst to join our Frontline team, supporting applications within the TfL business unit hosted in Microsoft Azure.
This role focuses on incident management, system analysis, and maintaining application performance and availability. You will work collaboratively across teams and with third-party suppliers to ensure services meet agreed service levels and continuously improve.
At Capita, we live by our values: 🤝 Customer First, Always; 🧑💻 Fearless Innovation; ✅ Achieve Together; 💙 Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results.
Job title:
Application Support Analyst
Job Description:
Key Responsibilities
- Manage and resolve incidents and service requests within agreed SLAs and KPIs
- Support and maintain applications hosted in Microsoft Azure
- Investigate system and data issues through analysis and problem-solving techniques
- Collaborate with internal teams and third parties to resolve issues effectively
- Maintain accurate and up-to-date documentation and share knowledge across the team
- Monitor system performance to ensure uptime and service reliability targets are met
- Follow established processes and contribute to continuous improvement
- Participate in an on-call rota and carry out out-of-hours changes when required
Essential Skills & Experience
- Experience supporting applications in Microsoft Azure
- Knowledge of cloud technologies, including Azure and/or AKS
- Strong SQL skills (Microsoft SQL Server)
- Experience supporting SQL-based applications
- Scripting experience using PowerShell and/or Bash
Desirable Skills
- SFTP
- Kubernetes, containers, pods, and microservices
- Kusto Query Language (KQL)
- XML and SOAP
- Advanced Excel skills
- Linux systems
- Oracle PL/SQL and Oracle databases
Additional Experience
- Understanding of ITIL environments and processes
- Strong analytical and troubleshooting capabilities
About You (Soft Skills)
- Organised with good attention to detail
- Able to manage multiple tasks and priorities
- Communicates clearly with a range of stakeholders
- Works collaboratively and supports team outcomes
- Takes ownership and follows through on issues
How this aligns to our Values at Capita
- Customer First Always – You prioritise delivering reliable, high-quality support that meets customer and user needs.
- Fearless Innovation – You look for opportunities to improve systems, processes, and ways of working.
- Achieve Together – You collaborate with colleagues, partners, and stakeholders to deliver shared outcomes.
- Everyone is Valued – You contribute to an inclusive environment where different perspectives are respected and encouraged.
Join Capita – Where Innovation Meets Opportunity
Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.
We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com
What’s in it for you?
- 💻 Hybrid – office location Coventry
- 🌴 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
- ❤️ Paid volunteering day with a charity of your choice
- 🍼 Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
- 🚴♀️ Cycle2Work scheme, pension, life assurance, and more
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Coventry
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
