Main Purpose
We are looking for an Application Support Analyst to join our dynamic Trading IT team and support an extensive portfolio of applications, each with its unique complexities and requirements. This role serves as a critical bridge between our business users and technical teams, ensuring seamless operation of production systems in a fast-paced, time-critical commodities trading environment.
Key Responsibilities
- Providing second line support for user issues
- Ensuring production systems are fully operational
- Responding to user queries in a timely manner and providing advice on the use of the systems
- Escalating issues requiring developer/analyst input as appropriate within internal IT teams
- Managing to bring everyone from different teams shortly into call to drive for quick resolution
- Maintain system data such as quotes, holiday schedules, curves
- Identify and fully document processes used to resolve recurring issues
- Flexibility on working hours is essential; some out of hours work will be required where needed to meet the business needs.
Required qualifications
- Bachelor’s or Master’s degree in a numerate discipline (Mathematics, Computer Science, Enginering, or related field)
- Fluent English communication skills, both written and verbal
- Strong verbal and written communication, both with business users and internal IT teams
- Minimum 6 years of hands-on experience in second-line (L2) application support, with a strong background in incident management, troubleshooting, and escalation handling and at least 5 years in an Application Support Analyst role within commodities trading environments
- Proven technical proficiency across SQL, XML, Business Objects, and QlikView, with a solid understanding of IT architecture and database structures
- Demonstrated knowledge of Release Management principles and practices
- Hands-on experience with problem and incident tracking systems
- Proven experience managing new releases through UAT and into production environments
Preferred qualifications
- ITIL Certification
- Familiarity with the full trade lifecycle within a commodities or financial trading environment
Attributes for success
- Familiarity with standard support processes such as incident and issue management
- Strong sense of ownership — takes full accountability for reported issues through to resolution, proactively engaging cross-functional teams where required
- Exposure to problem tracking systems
- Thrives in high-volume, time-critical environments with a calm and structured approach to prioritisation
- Effective communicator, capable of engaging stakeholders across varying levels of technical and business knowledge
- Collaborative team player with a clear understanding of different business functions and how they interact
Department Overview
Trading IT is responsible for the front-to-back delivery of various applications that enable Trafigura’s trading across all its divisions.
Reporting Structure
- Reporting directly to Senior Application Support Manager
Equal Opportunity Employer
We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.
