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Remote - United States, United States of America
Remote only
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.Provides Tier 1 and Tier 2 support for customers and internal teams while supporting a 24x7x365 production platform. Responsible for monitoring system health, troubleshooting issues, managing incidents, and ensuring reliable application performance. Acts as a key interface with customers and internal stakeholders.
Sponsorship, in any form, is not available for this position.
Location: Remote, US
Key Responsibilities:
Platform & Production Support
Monitor system health, performance, and alerts using enterprise tools (e.g., Splunk, Grafana, New Relic)
Support batch and real-time processing; troubleshoot failures and reprocess as needed
Investigate production issues and manage escalations
Validate processing results and ensure system stability
Perform FTP/file transfer support (including credential updates)
Participate in rotating on-call support
Customer & Technical Support
Provide Tier 1/2 support for customer issues and inquiries
Troubleshoot application and technical problems
Escalate complex issues appropriately
Ensure timely, professional communication with customers
Educate users and improve self-service capability
Documentation & Collaboration
Document incidents, resolutions, and processes
Maintain knowledge base and support procedures
Follow SLAs and operational standards
Collaborate across teams to resolve issues
Automation & Problem Solving
Automate manual tasks where possible
Perform root cause analysis
Handle multiple priorities in a fast-paced environment
Required Qualifications:
Experience & Education
Associate degree in Computer Science or related field OR equivalent experience
2–5 years in application/production support (Tier 1/2)
Experience supporting high-availability systems
Technical Skills
SQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.)
Familiarity with Linux/Unix systems
Understanding of programming concepts (Java, JavaScript, etc.)
Experience with monitoring tools (Splunk, SolarWinds, New Relic)
File transfer (FTP) experience
Basic cloud knowledge (AWS, Azure, or GCP)
Scripting/automation skills
Other Skills
Strong troubleshooting and analytical ability
Ability to multitask and prioritize
Strong written and verbal communication
Proficiency in Microsoft Office
Preferred Qualifications:
Bachelor’s degree in related field
Experience with Docker/Kubernetes
Experience with AWS tools (EC2, S3, IAM)
Familiarity with Grafana, Prometheus, Loki
Healthcare EDI knowledge (ANSI X12, HL7, C-CDA)
Programming experience
Work Conditions:
Remote or office-based
Standard hours with on-call rotation
Occasional weekend work
Up to 5% travel
Availity culture and benefits:
Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
Culture is important to us and there are many ways for you to make your mark here!
We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Interested in furthering your education? We offer education reimbursement!
Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
Next steps:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.
Interview process:
Recruiter resume review
Manager resume review
Recruiter video interview
Manager video interview
Panel video interview
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
Disclaimers:
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.
Click the links below to view Federal Employment Notices.
Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers