Application Support Lead

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Experience: 6 or more years

Educational Qualification

• Bachelor’s Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, master’s degree preferred.

Company overview

Voya Financial is a leading health, wealth, and investment company. We deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses. 

The role and who we are looking for:

Voya is seeking a highly motivated and skilled Application Support Lead with expertise in Java and .Net to join our dynamic team. As an Application Support Lead you will be responsible for ensuring proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of work requests and issue resolution. You will work closely with our experienced development team, contributing to the overall success of our solutions. The Application Support Lead supports the Application Maintenance Consultant, IT Manager and Director and is accountable for the tactical Application Maintenance delivery for the Digital Workplace portfolio.   Application Maintenance delivery includes Technical Risk Management, Incident, Problem & Change Management oversight and performance management, Process Management and Vendor Management.  Guides Application Systems solutions design through the life cycle of a set of work.  Partners with teams supporting Application Development and Application Maintenance such as Quality Assurance, Release Management and Shared Services in order to maintain a stable portfolio and support model.

What you’ll do

• Manage day to day production support delivery of a Java application maintenance team.
• Escalate delivery issues to the Application Support Consultant and IT Manager on daily team huddle
• Govern Incident Management and root cause analysis, technical issues and problem resolution
• Support continuous improvement by assessing application risks and identify areas for modification and improvement.
• Maintain clear and organized documentation of software code, specifications, application handbooks, knowledge articles and user manuals.
• Ensures system documentation is up to standard and conduct periodic reviews to ensure Voya technical standards are met
• Triage, coordinate and manage small minor enhancement projects
• Identify application risks, knowledge gaps and need for upskilling and cross training resources.
• Provide technical guidance, delegate work to team members, ensure timely delivery and SLA compliance
• Work closely with offshore team located in India across different time zone.

What you’ll need 

• Over 6 Years of experience in building/maintaining high-performing, scalable, enterprise-grade applications.
• Hands on experience in Java, Spring Boot, microservices, Java script framework (Node, Angular, Handlebar etc), MySQL, HTML, Oracle DB, Linux, Windows, Cloud and CSS.
• Knowledge of .NET Framework, C#, ASP .NET would be of additional advantage
• Experience in production support, production incident trouble shooting and clear understanding of incident management, problem management, change management procedures and concepts

• Good understanding of web-based applications, client server architecture, cloud computing concepts and relational database concepts.
• Ability to partner, collaborate and lead a team of 10 or more developers.
• Knowledge of front-end web development technologies and frameworks.
• Strong experience in identifying and implementing proper software design patterns based on business requirement
• Deployment and configuration management skill will be of additional advantage.
• Should be flexible to work occasional off hours if needed.
• Good written and verbal communication skills.
• Experience with creating and managing SharePoint sites, PowerPoint slides, and Excel macros/formula
• Partners with product and service vendors to integrate successfully into the environment as well as partnering to solve complex vendor integration issues that may arise.
• Provides expert level knowledge during critical P1, P2 incidents to effectuate minimal outage time.
• Ability to develop robust Disaster Recovery plans and participate/lead teams through DR testing resulting is successful outcomes.
• Engages in critical vulnerability and security related matters and has the knowledge and ability to influence quick resolution to mitigate organizational risk.
• Technical knowledge in the following areas will be of additional advantage:
  • Cloud Technologies – Open shift container platform/ Kubernetes, AWS, Docker, Apigee gateway
  • App and Web Servers – JBoss, Tomcat, WebSphere, WebLogic, IIS
  • Web Technologies – Java, JSP, Servlet, Java API, HTML, Java script, Maven, C#, .NET, ASP .NET Web services
  • Framework – Struts, Spring MVC, EJB, CCF
  • DevOps technologies – GitHub, Jenkins, XLD, SonarCube, Artifactory
  • Security tool - Snyk
  • Monitoring tool – Dynatrace, Grafana, Foglight
  • Database – Oracle, SQL server, DB2 and Sybase, SSIS
  • Other Tools – HP ALM, IBM ClearCase & ClearQuest, Clarity, Microsoft Office, ServiceNow, SharePoint
  • AI tools and knowledge

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$89,170 - $148,650 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.