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New Jersey, United States
Remote only
AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The Application Support Liaison for PACE and Automated Prescription Kiosks, serves as the vital operational and strategic bridge between business units, engineering teams, and the enterprise application support ecosystem. Under the direction of the VP, Enterprise Application Support, this role ensures that application support services align perfectly with customer priorities and operational needs. The Application Support Liaison oversees day-to-day liaison activities, translates complex business requirements into technical support requirements, and manages service level agreements (SLAs) to minimize business disruption. By championing user experience and operational excellence, this role drives continuous service improvement, coordinates cross-functional incident resolution, and manages key stakeholder relationships to maximize the value of enterprise applications.
Responsibilities
Primary Functions – 50% of time
Onsite Relationship Management & Support – 40% of time
Continuous Improvement & Special Projects – 10% of time
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Experience
Skills & Abilities
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Travel: Ability to travel up to 40% of the time to conduct onsite visits. Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.
Compensation: $58,000 - $70,000
This is a remote position.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
