Application Support Team Leader

Company Description
Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands.

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

Job Description

We are seeking a "hands-on" Application Support Team Leader to head a dedicated team of Level 2 & 3 Support Analysts. In this role, you will ensure high-quality service delivery across Nine’s corporate and commercial application landscape while championing a culture of continuous improvement, trust, and exceptional customer service.

Day to day you will:

• Provide strong technical and operational leadership to a team of Level 2 & 3 Support Analysts, setting clear expectations and fostering a culture of development, collaboration, and trust.  
• Oversee day-to-day operations of the application landscape, ensuring the team professionally tracks, responds to, and resolves escalated Level 2/3 incidents and requests in line with monthly SLA targets.  
• Coordinate and manage the change delivery process for both in-house and third-party vendor applications, ensuring standard IT Change Management procedures and thorough documentation are maintained.  
• Manage and perform necessary updates to application database environments, specifically focusing on SQL Server instances and integration processes.  
• Build and maintain strong relationships with internal business units, the Group IT Service Desk, and third-party vendors to ensure compliance and seamless integration.  
• Champion a "security-first" approach, ensuring all operations align strictly with standard corporate security policies, guidelines, and compliance procedures. 
• Enhance team productivity by maintaining a robust knowledge base, leading proactive training to reduce repeatable incidents, and aligning with ITIL methodologies.

Qualifications

What you’ll bring:

• Extensive experience leading and developing a technical team of application support analysts within a corporate environment, utilising a supportive and "hands-on" management approach.  
• Deep background in technical application support with a strong understanding of issue resolution, request workflows, and ITIL methodologies.  
• Thorough knowledge of Microsoft Server operating systems and extensive practical experience administering databases and SQL Server Integration processes. 
• Excellent oral and written communication skills, with a proven ability to translate complex technical concepts and build relationships at all levels of the organisation.  
• An absolute focus on customer service, demonstrating empathy and high accountability when handling stakeholder issues.  
• Demonstrated ability to prepare comprehensive technical documentation, system interface diagrams, and release procedures.  
• A flexible approach to working hours to accommodate urgent requirements, alongside an awareness of emerging technologies, AI platforms, or industry best practices.
• A forward-thinking mindset with exposure to emerging technologies, where experience deploying or leveraging AI and agentic workflows is highly regarded
   

Additional Information

How we work
At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers

• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.

• Digital newspaper subscription to our mastheads

• Annual gift voucher for Stan subscription

• More info at Nine Careers
  

Our Commitment to Diversity and Inclusion
We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.