Essential Job Duties and Responsibilities
Application Test
- Attend sales calls and meetings to understand customers' needs and provide preliminary equipment recommendation.
- Perform dispensing application trials using company's existing products, ensuring proposed system meets customer’s requirements.
- Write test reports highlighting results, settings, final equipment list, and related notes.
Customer Support
- Communicate with customers, international sales groups, R&D and marketing regarding technical and product issues.
- Support customers in installation, training, and troubleshooting, whether in-person or virtually.
- Supports worldwide sales groups in all technical areas of all EFD products.
Sales Support
- Attend top customer meetings, trade shows, and other pertinent meetings as requested to help provide technical knowledge as needed.
- Aids with providing product training to all sales groups with focus on top products.
Corrective Action Process
- Works closely with cross-functional teams in resolution of quality or manufacturing issues affecting customers.
- Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.
Product Development
- Helps review technical content of product manuals, technical support information and sales brochures.
- Assists with development and implementation of product training tools.
- Participates in New Product Development process by providing insight into real world product usage by customers.
Education and Experience Requirements
- BS in Engineering or related field or equivalent related work experience.
- Experienced in technical sales facing and application support role/environment.
- Excellent written and verbal communication skills with strong customer service skills.
- Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment
- Experienced supporting EFD product line and TTA platform programing.
- Proficiency in MS Office applications required.
Preferred Skills and Abilities
- Action-oriented self-starter.
- Electrical or software engineering preferred, experience in PLCs and communication protocols a plus.
Working Conditions and Physical Demands Office and laboratory environments.
The employee must frequently lift and/or move up to 10 pounds and on occasion up to 75 pounds. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated 50%
This position is to fill the currently vacant Service Engineer role. The primary responsibilities include providing on-site technical support to customers and conducting testing and troubleshooting at the company’s internal laboratory. The position may also require overseas travel to support customers at their production sites, depending on customer needs.
Candidates with experience supporting production sites of major companies and/or industry experience in Battery, CCM, Display, 5G, or Bio applications will be highly preferred.
Essential Job Duties and Responsibilities
Application Test
- Attend sales calls and meetings to understand customers' needs and provide preliminary equipment recommendation.
- Perform dispensing application trials using company's existing products, ensuring proposed system meets customer’s requirements.
- Write test reports highlighting results, settings, final equipment list, and related notes.
Customer Support
- Communicate with customers, international sales groups, R&D and marketing regarding technical and product issues.
- Support customers in installation, training, and troubleshooting, whether in-person or virtually.
- Supports worldwide sales groups in all technical areas of all EFD products.
Sales Support
- Attend top customer meetings, trade shows, and other pertinent meetings as requested to help provide technical knowledge as needed.
- Aids with providing product training to all sales groups with focus on top products.
Corrective Action Process
- Works closely with cross-functional teams in resolution of quality or manufacturing issues affecting customers.
- Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.
Product Development
- Helps review technical content of product manuals, technical support information and sales brochures.
- Assists with development and implementation of product training tools.
- Participates in New Product Development process by providing insight into real world product usage by customers.
Education and Experience Requirements
- BS in Engineering or related field or equivalent related work experience.
- Experienced in technical sales facing and application support role/environment.
- Excellent written and verbal communication skills with strong customer service skills.
- Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment
- Experienced supporting EFD product line and TTA platform programing.
- Proficiency in MS Office applications required.
Preferred Skills and Abilities
- Action-oriented self-starter.
- Electrical or software engineering preferred, experience in PLCs and communication protocols a plus.
Working Conditions and Physical Demands Office and laboratory environments.
The employee must frequently lift and/or move up to 10 pounds and on occasion up to 75 pounds. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated 50%
