Position Overview

Job Posting Summary
The Epic Bridges Applications Analyst Team Lead is a senior-level analyst responsible for providing expert support for one or more Epic applications or integrated systems. Serving as a subject matter expert, this role leads the design, optimization, maintenance, and support of application workflows, functionality, and system content. In addition to hands-on technical and operational responsibilities, the Team Lead provides guidance and oversight to the application team, partnering closely with leadership to ensure effective system performance, successful project delivery, and alignment with organizational and clinical objectives.

Work Locations:

Remote, Johnson City, NY 13790
Phelps Hall, UHS Binghamton General Campus, Binghamton, NY


There is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process.

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$44.77 - $67.15 per hour, depending on experience

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Leadership & Supervisory

• Provides leadership to staff that encourages team member empowerment, decision making, and planning to ensure effective, efficient operations, optimizing performance, and continually improving quality in a vastly changing health care environment.
• Works in conjunction with their manager to establishes and prepares departmental plans, standards, procedures, and instructions which, contribute to the effectiveness of the department in accordance with organizational goals.
• Develops best practices related to integrated build. Represents UHS in industry presentations (HIMSS, UGM, XGM, etc.) communicating innovative design and build to meet health care and business specific policies. Serves as coach to analysts, subject matter expert on tickets, decisions, end to end workflow, future health care regulations and policy that may impact system design and configuration. Facilitates application team meetings.
• Able to work independently across multiple applications, making decisions on prioritization of work of analyst team, in conjunction with operational counterparts and leadership team. Identifies creative solutions independently and applies a broad knowledge of application/workflow/integration including those areas outside their primary applications. Provides recommendations on solutions identified while highlighting pros and cons of those solutions.
• Independently lead transitions from build or projects including soliciting feedback from peers. Serves as a SME across pillars to efficiently scope projects, track and trend metrics, setup work groups/processes to improve metrics.
• Set and redefine priority through governance to increase the application team’s capacity to internal and external demands.
• Develops materials independently and leads department wide initiatives including change control, testing initiatives, upgrades, projects and special updates.

Operations Management

• Ensures the supported computing environments are maintained and available as appropriate. Responsible for the high availability of systems, technical documentation and execution of recovery plans.
• Ensures the team meets operational, project, and customer satisfaction service levels. Establishes productivity guidelines, monitors and adjusts to achieve maximum productivity. Develops, executes and communicates service improvement plans to department and/or customers.
• Exhibits strong leadership and problem resolution skills related to supported applications and systems. Assists with resolution of issues with applications and development efforts. Coordinates resolution between multiple teams to solve issues.
• Reviews incident tickets for trends. Demonstrates the ability to identify root cause for issues and works with vendor support teams to resolve problems.
• Takes ownership of escalated customer issues and works with multiple parties to help resolve issues.

Education/Experience

Minimum Required:

• High School Diploma and four (4) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience.
• Five (5) years' experience as an Epic Certified Analyst
• Experienced in all stages of project implementation, including design, development, workflow analysis, build, implementation, optimization, go-live, and post go-live support.
• Current Epic certification.

Preferred:

• Bachelor's Degree in a related field (information technology or clinical/healthcare fields)
• Project Management Institute (PMI) Certification or equivalent certification.

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. 

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

 

United Health Services is an Equal Opportunity Employer.