Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – C000429/19
Role Duties and Responsibilities
- Take responsibility for assigned business applications and services.
- Provide 2nd and 3rd line support for assigned applications.
- Respond to service requests and investigate and resolve incidents and problems.
- Provide clear technical advice and solutions to customers and users.
- Support application changes, improvements, and enhancements based on business needs and good industry practices.
- Gather and analyse requirements for new functionality and change requests.
- Support the setup and design of new requirements and changes.
- Create, review, and maintain technical and functional documentation.
- Prepare requirements definitions, functional and technical design documents, system specifications, and other required deliverables.
- Provide realistic time estimates for development and implementation activities.
- Perform full lifecycle testing of changes before they are submitted for User Acceptance Testing (UAT).
- Contribute to relevant projects and service operations, particularly where integration between Service Lines is required.
- Attend relevant technical conferences and training to maintain and improve technical knowledge.
- Prepare and deliver technical briefings and presentations.
- Perform other related duties as required.
Essential Skills
- Strong knowledge of Oracle E-Business Suite (EBS) applications and database administration.
- Ability to provide 2nd and 3rd line application and technical support.
- Ability to investigate, troubleshoot, and resolve incidents and problems.
- Ability to analyse business and technical requirements.
- Ability to contribute to application design, configuration, development, testing, and implementation.
- Ability to produce and review technical and functional documentation.
- Ability to estimate effort and delivery time for technical changes.
- Strong testing and problem-solving skills.
- Ability to communicate technical information clearly to customers, users, and project teams.
- Ability to work effectively with other technical and service teams.
- Commitment to keeping technical knowledge and skills up to date.
Experience
- Professional experience working with Oracle E-Business Suite (EBS).
- Experience in Oracle Applications / Database Administration.
- Experience providing 2nd and 3rd line support for business applications.
- Experience with incident and problem investigation and resolution.
- Experience supporting requirements, changes, testing, and implementation activities.
- Experience preparing technical and functional documentation.
- Experience working in an integrated IT service or project environment.
- Experience delivering technical briefings or presentations is desirable.
Educations and Certifications
- Relevant degree, diploma, or professional qualification in Information Technology, Computer Science, Database Administration, or a related field is suitable.
- Relevant Oracle certifications or professional training would be an advantage.
Working Location
Working Policy
- Full-time requirement.
- 100% on-site at the NCI Agency location in Braine-l'Alleud, Belgium, unless otherwise coordinated with the FinS System Management Team.
- Contractor must use the provided NPCL laptop; personal or non-approved devices cannot be used to access NATO systems or data.
- Planned leave, absences, and availability changes must be coordinated in advance.
- Work priorities will be determined according to operational urgency, financial reporting deadlines, incident severity, and available capacity.
- Monthly activity reporting is required.
- Travel expenses must be included in the contractor's rate.
- NATO SECRET security clearance is required.
- Start date: no later than 26 September 2026.
- End date: 30 December 2026
- Total initial scope: 560 hours.
