We’re Watts. Together, we’re reimagining the future of water.
We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do:
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
The Application Engineer will work with teams to determine, create and deliver industrial plumbing product quotations. This position will be directly responsible for understanding customer requirements, determining the proper solution, and delivering a competitive solution in the required time to meet the needs of the customer.
This position is also responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of company processes, systems, services, and team members.
This position reports to the Regional Application Sales Manager and is in Menomonee Falls, WI.
Primary Job Duties and Responsibilities
- Work with customers and sales teams to understand the requirements of the application and the requested products or systems under consideration.
- Work collaboratively with sales agents and customers to understand project timelines and the competitive environment.
- Review customer specifications to ensure requirements can be satisfied. Engage internal and external stakeholders to resolve discrepancies and align our product with the customers’ needs.
- Serve as the primary liaison between internal teams, external sales representatives, and customers to ensure seamless communication and collaboration.
- Work closely with design engineering to develop cost estimates for quotations.
- Collaborate with engineering, manufacturing and other functions to ensure all stakeholders are aligned with the proposed solution and timeline.
- Manage and process customer requests for technical clarification, documentation, and reports in a timely manner.
- Obtain and maintain current information on market-level pricing and competition.
- Ensure work is delivered to the agreed service level.
Required Qualifications
- Bachelor's degree in related engineering, manufacturing or business area required
- 5+ years technical work experience
- Ability to anticipate and solve practical problems and resolve technical and customer related issues.
- Strong written, verbal and presentation communication skills.
- Superior organizational, analytical and time management skills.
- Ability to work effectively with people at all levels.
- Proficient in MS Office products (Excel, Word, PowerPoint).
- Able to identify, analyze and work through problems as they arise, and communicate thoroughly to all stakeholders.
- Demonstrated customer service skills and customer service etiquette.
- Knowledge to qualify engineering specifications to system applications, functions, markets, and materials.
- Knowledge and experience with Commercial and Industrial piping systems.
- Ability to solve practical problems and deal with a variety of concrete variables.
- Ability to manage and maintain several portfolios for various clients at the same time
- Good team player, honest, and willing to be cooperative with fellow colleagues.
Preferred Qualifications
- Bachelor of Mechanical Engineering
- Knowledge of hydraulic principles, pumps and plumbing systems
General Applicable Company Competencies
- Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
- Punctuality and dependability.
- Ability to be flexible and adapt to changing work priorities and stressful conditions.
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
- Maintain productive and collaborative relationships with other Watts employees.
- Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Working Conditions:
While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Menomonee Falls, WI location (Monday – Friday). Your scheduled work hours will be communicated to you by your manager.
Physical Requirements: Specific physical abilities required for this position include, but are not limited to:
- Ability to remain seated at a desk or workstation for extended periods.
- Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
- Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
- Ability to read documents, use a computer, and perform data entry tasks.
- Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
- Ability to operate standard office equipment such as computers, printers, phones, and copiers.
- Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.
#LI (Onsite)
Watts in it for you:
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
- Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
How we work:
At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
