Role Summary:
The Application Engineer, part of the Commercial Operations team located in Shanghai and Suzhou, is assigned to support the workload of the Flowserve Global Projects Sales and Commercial Operations Team. This person will work to support the Flowserve pump division and other OE customers in a variety of ways including seal and system selection, answer technical questions, attending technical review meetings and pre-order kick-off meetings.
The Application Engineer will be the single point of contact focused on customer satisfaction with regarding on-time-delivery of quotations and reduction of cycle times for order entry for assigned pump business units to help increase the seal/system bookings.
Responsibilities:
- Provide quotations for Seals and Systems at market level pricing in response to RFQ's in the requested customer time frame.
- Interpret specifications and data sheets, including special warranty, delivery and payment terms requested by our customer.
- Create/maintain product standardizations including price lists based on pump equipment.
- Support Sales Engineer to achieve booking target by providing opportunities for the monthly forecasting process.
- At regular intervals to visit customer facilities, meeting customer AE and Purchasing teams to build professional relationships.
- Interact with Global Manufacturing Hubs to facilitate special price requests and support backlog information to the customer.
- Complete contract review of purchase order, to facilitate the booking process of the OE Team.
- Clarify with customers any unclear or inaccurate information on the PO in a prompt manner.
- Achieve quality order entry in accordance with the latest Sales Approval Policy, ensuring EIS records for seals and auxiliary product orders are entered cleanly within a clearly specified time frame from receipt/clarification.
- Effectively utilize the various tools including, but not limited to: FAEP, Customer Connect, EIS, CRM, auto SAP as a basis to support GTEC for creating qualitative quotations.
- Continue to increase professional skills and product knowledge for OEM customers for both Petroleum-based and General Industrial-based customers.
Requirements:
- Bachelor’s degree in engineering or business administration
- Experience in a similar technical/commercial role is preferred
- Knowledge of rotating equipment (particularly seals/pumps) is strongly recommended
- Excellent English verbal and written communication skills are required
- High level of computer proficiency
- Be customer and service focused, flexible and open to change
- Must be a self-starter that is able to work with minimum supervision and having the ability to organize and prioritize responsibilities
- BS or BA Degree in relevant field and 3-5 years relevant experience
Preferred Experience / Skills:
- Strong technician acumen and analytical thinking.
- SAP knowledge Experience in dealing with common MS Office applications.
