Introduction to the job
Our sector Customer Support takes responsibility for the installation, qualification, maintenance and continuous improvement of our systems at customer location. Its mission is to deliver best-in-class customer satisfaction. Due to recent technology advancement seeking to augment our team with highly motivated and committed Engineers to work closely with - and be the interface between - our customers and engineers in ASML worldwide competency centers.
Role and responsibilities
- Provide onsite product application support to customer engineering/process teams.
- Develop strong technical relationship with direct customer interface.
- Resolved customer’s on-product related issues with clear problem statement and solution space with supporting data.
- Pro-actively identifying potential ASML application product opportunities for the customer and involved with customer in evaluation and ensure that they are performed in an efficient manner
- Conduct data analysis to ensure that the correct conclusions are drawn from customers acquired experimental data and results reported to ASML and customer
- Participate and/or lead projects which are aimed at supporting customer on specific or new technology node. Involved in drafting Statement of Work and discussion with both customer and product engineering group on defining technical specs and timeline.
- Preparation of technical presentations and maintain/document clear communication both internal and external to keep stakeholders informed of the results and progress
- Conducting onsite basic training or coordinating requested training for the customer
- Weekly reporting/tracking of customer engagement status
Education and experience
- Bachelor or Masters/PhD in Electrical Engineering, Chemical Engineering, Materials Science, Mathematics or Physical Sciences
- Prefer candidate to have background in an IC manufacturing environment with a strong emphasis on lithography production processes and solutions.
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
- Strong communication, organization and leadership skills, ability to work effectively with other teams
- Strong interpersonal skills and ability to work effectively with different cultures
- Strong customers focus and possess excellent investigation and analytical skills.
- Ability to multi-tasking, prioritize and manage multiple issues and projects at one time.
- Taking ownership and accountability to drive project and issue to conclusion.
Other information
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Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
