Job Type:
Permanent
Build a brilliant future with Hiscox
Accounts Receivable Analyst
Location: Atlanta, GA
Department: Finance
Reports to: AR Senior Analyst
Role type: Individual Contributor
About the Role:
The Accounts Receivable Analyst is a hands-on member of the Hiscox USA Finance Operations team, responsible for executing assigned receivables activities, resolving broker and customer inquiries, and maintaining accurate, well-supported account records. The role serves as a first line of operational support across Hiscox and designated Corix AR processes, working within a hybrid retained and outsourced delivery model.
This position is suited to a detail-oriented professional who can manage a high volume of requests, research payment and account issues, follow defined procedures and service expectations, and escalate complex or higher-risk matters with clear documentation.
Key Responsibilities:
AR Operations and Account Support
- Process and respond to AR requests received through Zendesk, shared mailboxes and other approved service channels, ensuring requests are accurately categorized, documented, prioritized and resolved within established service expectations.
- Review remittance information and support accurate application of customer and broker payments to open receivables.
- Research and resolve payment discrepancies, posting delays, unapplied or unallocated cash, credits, debits, refunds and other account variances.
- Maintain extension logs, post-delay trackers and other assigned operational logs, including timely follow-up and escalation of aging items.
- Review and process Broker of Record requests, standard payment corrections, refund requests and other assigned account-maintenance activities in accordance with documented procedures.
- Support collection activity by reviewing past-due balances, contacting brokers or customers, documenting outreach and escalating unresolved matters.
- Support month-end and year-end activities by preparing schedules, researching open items and providing requested documentation.
- Assist with internal and external audit requests by retrieving organized and complete supporting evidence.
- Identify recurring inquiry themes, process gaps and root causes that affect service, accuracy or timeliness, and recommend practical improvements.
Required Qualifications:
- Bachelor’s degree in Accounting, Finance, Business or a related field, or equivalent relevant experience.
- Approximately 3 to 6 years of experience in accounts receivable, cash application, finance operations, shared services or a related financial role.
- Working knowledge of AR principles, including payment application, account research, reconciliations, aging and collections.
- Proficiency in Microsoft Excel, including the ability to organize, filter, compare and analyze transactional data.
- Strong written and verbal communication skills, with a customer-focused and professional approach.
- Demonstrated attention to detail, organization, follow-through and ability to manage competing priorities.
Preferred Qualifications:
- Experience in insurance, financial services, broker receivables or premium accounting.
- Experience using Zendesk or a similar case-management platform and Stripe/Paymentus or another Billing system.
- Experience working with outsourced or offshore service teams and structured service-level expectations.
- Familiarity with audit support, internal controls and evidence-retention requirements.
Core Competencies:
- Account research and reconciliation
- Analytical problem-solving
- Accuracy and process discipline
- Customer and stakeholder service
- Ownership and accountability
- Clear documentation and communication
- Collaboration across teams
- Adaptability and continuous improvement
Measures of Success:
- Accurate and timely resolution of assigned AR requests and transactions.
- Complete and audit-ready documentation supporting account activity and decisions.
- Consistent follow-up on aging, unallocated cash and open service requests.
- Effective escalation of complex issues with clear facts, actions taken and recommended next steps.
- Positive service experience for brokers, customers and internal stakeholders.
- Contribution to process stability, cross-training and operational improvement.
Hiscox Values:
At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.
- Courage: Dare to take a risk
- Ownership: Passionate, commercial and accountable
- Integrity: Do the right thing, however hard
- Connected: Together, build something better
- Human: Clear, fair and inclusive
What Hiscox USA Offers:
- Competitive salary and bonus (based on personal & company performance)
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short- term disability and long-term disability coverage
- 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
- Paid parental leave
- 4 week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees’ mental health and wellbeing
- Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
- Dynamic, creative and values-driven culture
- Modern and open office spaces, complimentary drinks
**Please note that this position is hybrid and requires two (2) days in our office weekly**
Salary Range: $60-$70k
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment
About Hiscox USA:
Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2026, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment. Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni-channel approach since inception, and so are less constrained by the channel conflict which affects some competitors. Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or alternatively through a third-party broker or insurance carrier partner. The business follows an ‘all roads lead to Hiscox’ philosophy, ensuring it is available to do business with target customers whichever way they choose.
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