AR Credit Card Lead

Job Description

Join Our Team as an SSC AR Credit Card Lead – Drive Accuracy and Support in Finance Operations!

Are you passionate about finance, customer service, and ensuring accurate transaction processing? We are looking for a talented SSC AR Credit Card Lead to join our Billing team within the broader Finance function. In this role, you will play a key part in leading day-to-day credit card-related Accounts Receivable activities in our Shared Service Center, ensuring compliance, accuracy, and excellent service.

Key Areas of Responsibility 

• Supervise the daily activities of the AR Credit Card team to ensure accurate and timely processing of credit card transactions.
• Monitor team productivity and performance against established KPIs, SLAs, quality standards, and operational objectives.
• Ensure effective management of credit card enquiries, refunds, chargebacks, payment allocations, and penalty charge processing.
• Support team members in resolving operational issues, transaction discrepancies, customer escalations, and banking-related queries.
• Provide coaching, guidance, onboarding support, and performance feedback to team members.
• Conduct quality reviews to ensure consistency, accuracy, and compliance with operational procedures.
• Monitor chargeback trends, dispute volumes, and operational risks, implementing corrective actions where required.
• Maintain effective relationships with banks, payment service providers, Finance teams, Customer Service teams, and other stakeholders.
• Support the Credit Card Manager in managing escalated issues and operational priorities.
• Assist in the preparation of operational reports, performance analysis, and month-end activities.
• Ensure compliance with company policies, internal controls, audit requirements, and applicable regulatory standards.
• Support process standardization, continuous improvement initiatives, and operational excellence projects.
• Foster a collaborative, customer-focused, and results-oriented team environment.

Team Management

• Manage resource allocation in the Credit Card team to ensure efficient/effective resource utilization
• Assist the Manager in setting performance measurement procedures for all employees including objective setting, appraisal and personal development plans
• Spend time on coaching of the team
• Review team members against monthly targets and ensure the accuracy and integrity of the information produced by the team

Key Skills 

• 3+ years of experience in accounts receivables management functions
• Degree in Finance, Economy, Management or Accounting
• Excel advanced skills (Macro, Pivot Table…)
• Ability to quickly become a proficient user of the company Accounts Receivable system Oracle
• Experience in shared service environment desirable 
• English proficiency required

Why Join Us?

Become part of a dynamic finance team where your attention to detail and commitment to accuracy will make a real impact. You’ll gain valuable experience in a collaborative Shared Service Center environment, with opportunities to develop your skills and grow your career. We offer a supportive workplace focused on compliance, professional growth, and operational excellence. Join us and help shape the future of our finance operations!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com