Altera Digital Health
Professional Services Architect
Remote Role – US
Altera Digital Health supports hospitals and healthcare organizations through technology solutions designed to improve patient care and operational efficiency. The Paragon platform is widely used by community hospitals across the U.S., helping clinical and operational teams manage patient information, reporting, workflows, and day-to-day hospital operations. This role sits within the Professional Services team, partnering directly with clients to deliver reporting, data, and system solutions that help hospitals get the most value from the Paragon platform.
Job Summary
The Architect delivers data extracts, SSRS reports, Power BI reports/dashboards and data conversion services to Altera clients in accordance with contracted projects. Leveraging in-depth product knowledge, the Architect aligns client solutions with Altera’s best practices. Key responsibilities include scoping contracted hours for client requests based on specifications provided, creating SQL data extracts, SSRS reports, Power Builder reports/dashboards, convert client supplied data into the Paragon database per the conversion guide and the ability to perform database updates in both TEST and Production environments with the ability to disable and enable table triggers. Additional skills should include the ability to create SQL Server Agent jobs, BCP out and Powershell.
Please note: This is not a Project Manager position.
Essential Functions
Independently execute all tasks associated with a contracted project role within a defined domain, functional, or specialty area, both remotely and on-site.
Facilitate the definition and management of client expectations by asking targeted questions and guiding discussions throughout the project life cycle
Build client trust through clear, proactive communication; develop and present recommendations aligned with client objectives
Participate in strategic planning engagements, owning assigned deliverables as directed by the engagement lead
Complete all workplan tasks in accordance with the contracted project scope
Deliver workflow guidance aligned with Altera’s best practice recommendations
Identify, resolve, or appropriately escalate system and workflow issues throughout implementation
Provide project activation support
Offer ongoing insights, guidance, and updates to mitigate risk across the engagement life cycle
Scoping of client requests to support contract development
Forecasting future work for management purposes
Identify opportunities for additional consulting services with new and existing clients
Produce required reports and documentation for internal and external stakeholders
Provide feedback to internal teams to support continuous improvement of software and methodology
Document solutions and resolutions for knowledge sharing across the Altera team
Leverage AI tools to enhance operational efficiency
Job Requirements
Required: 5+ years’ experience developing SQL Server data extracts, SSRS reports and Power BI reports/dashboards
Preferred: Experience with Altera Paragon EHR
Preferred: Bachelor's Degree preferred
Knowledge, Skills and Abilities
Strong written, oral, and presentation skills for audience appropriate delivery (i.e. executive, clinician, project team levels)
Proven ability to quickly assume ownership and operate independently in a new role
Strong guidance and direction on change initiatives
Ability to contribute to complex, workflow reengineering projects and/or management process projects, including outstanding analytical and communication skills
Ability to create and communicate value propositions with sales, clients, and delivery teams
Proactively seeks and incorporates feedback to drive continuous improvement
Demonstrate proficiency in preparing deliverables and engaging effectively with project teams and clients
Demonstrate adaptability and effectiveness in ambiguous or evolving environments
Travel Requirements:
Limited travel if necessary
Working Arrangements:
Standard work week or as defined by assignment requirements
Primarily works remotely or in a standard office environment
May require after-hours, on-call support and/or holidays
100-120k USD The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education
Compliance
Promote a strong “tone at the top” that reinforces the Company’s commitment to a positive compliance culture. Champion the Compliance Program by ensuring adherence to all applicable laws and regulations, the Code of Conduct, and established policies and procedures. Foster Team Members’ understanding of compliance responsibilities and support an Open Door environment where concerns can be raised without fear of retaliation.