Architect - Operational Engineering

Job Description

Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary.

This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

CSG is seeking a senior architect to shape the future of our application delivery and traffic management capabilities built on F5 BIG-IP technologies. This role provides enterprise-level design leadership for a highly scaled platform that protects, accelerates, and routes customer-facing services across global infrastructure.

The architect will define how application teams consume delivery and security services, guide the modernization of an environment with extensive traffic-control logic and web security policies, and ensure solutions remain dependable and secure as they evolve. Success requires deep F5 and networking mastery combined with software-driven automation thinking and a strong platform-builder orientation—creating reusable patterns, frameworks, and roadmaps that steadily transition complexity out of the appliance layer and into more sustainable architectures.

We are looking for Architect - Operational Engineering / Operational Engr Lead who will: 

• You will establish the long-term technical direction for F5-based traffic management and application protection services
• You will create reference designs, consumption models, and engineering guardrails for platform use
• You will design resilient, scalable, and secure delivery topologies supporting new and existing workloads
• You will review and approve significant designs involving traffic management, web security, or TLS termination
• You will provide architectural stewardship for large collections of traffic-control rules and configuration logic
• You will define decision criteria for placing logic in F5 versus application or upstream tiers
• You will lead initiatives to simplify and consolidate rule implementations through shared constructs and libraries
• You will define enterprise patterns for web application firewall policy structure and lifecycle
• You will align delivery architectures with organizational security models and regulatory obligations
• You will establish scalable approaches for certificate issuance, rotation, and key handling on the platform
• You will partner with security architects on threat modeling and layered control strategies involving delivery tiers
• You will direct and mentor a specialized team responsible for F5-based application delivery services

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in computer science or related field, or equivalent experience.
• 8-10 years of operational core technical experience
• Experience with delivery platforms in SaaS, telecom, or large enterprises
• Familiarity with cloud traffic management or application gateway services
• Exposure to container ingress, service mesh, or API gateway ecosystems
• Relevant F5 or advanced networking/security certifications
• Experience leading delivery platform modernization or simplification programs
• Relevant F5 or networking certifications            
• Experience transitioning legacy delivery logic toward application or cloud layers
• F5 & Traffic Management Platforms
• Extensive experience administering F5 BIG-IP in large enterprise or SaaS environments
• Deep knowledge of local and global traffic management concepts
• Experience managing large bodies of traffic-control logic and policies
• Practical experience operating F5 web application firewall capabilities
• Strong background in TLS termination and certificate operations at scale
• Familiarity with redundant device clustering and failover architectures
• Solid expertise across core networking and transport protocols

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.