Provide technical support to regional sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with poultry producers and their network of influencers.
Remote: This role is performed on a remote basis. Occasional attendance at in-person meetings required as business needs dictate.
Deliver support aligned to defined sales targets for accelerated growth in the region.
Interface with AHAN Marketing, Sales, Product Management and, R&D functions to ensure support activities align with respective Functional Group Initiatives.
Provide on farm customer support as coordinated by the Sales organization.
Provide support to turkey industry with special emphasis on preventative health management, disease diagnosis and interventions to achieve highest food safety standards.
Field, log and respond appropriately to technical customer inquiries.
Provide technical troubleshooting and customer problem solving.
Develop and conduct internal & external customer technical training.
Develop and conduct product / offering on farm demonstration trials.
Interface with other Technical Services managers to facilitate collaborative idea exchange.
Must be able to travel up about 60%.
Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner.
Experienced in preventative health management, disease diagnosis and use of prebiotics and probiotics.
Strong PC skills to include MS Office and CRM (Salesforce preferred).
DVM with strong training/experience in poultry health and management.
5+ years industry or university experience in technical support with primary expertise in turkey and broiler production systems.
Expertise in Gut Health Management is desirable.
Previous product development experience helpful.
Proven track record of working in a team-based environment.
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