SUMMARY
CSOs protect industrial or commercial property against fire, theft, vandalism, and illegal entry by performing the following duties.
SUPERVISORY RESPONSIBILITIES
- This job has no supervisory responsibilities.
- Contract Security Officers are subject to supervision from Contract Security Supervisors (CSSs).
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):
- Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
- Oral Communication - Speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment- free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes
timely decisions.
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected
events; adapts to new product introduction, emergent business needs, and business evolution.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal- and detail-oriented.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
QUALIFICATIONS
All security armed security personnel must meet at least one of the experience/education requirements listed below:
- Three years of security experience within the past five years.
- Three years of military or National Guard (active duty or reserve).
- Associate’s degree or higher in a security-related or law enforcement-related field.
- Successful completion of a police officer’s basic training academy.
- Candidates who do not meet one of these requirements but have equivalent education and/or experience must have special approval.
OTHER QUALIFICATIONS
- Where applicable:
- State Security Officer License;
- Certification in the use of weapons
- State Armed License if required;
- CPR/AED/First Aid Certification may be needed.
- Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation
- Ability to pass a drug screen and criminal background check.
PSYCHOLOGICAL REQUIREMENTS
Contractor personnel shall undergo and successfully pass an approved psychological evaluation before assignment. Employees should demonstrate mental alertness and the capability to exercise good judgment and implement instructions. Evaluation shall show that Contractor personnel have no emotional instability that would interfere with the effective performance of assigned duties in an armed capacity.
BACKGROUND CHECK
A comprehensive background check, including a credit check, shall be performed on all candidates before consideration for work under this contract. Background checks should include employment history, education level, credit, and criminal history. Applicants with outstanding warrants, violent criminal history, domestic violence, stalking or harassment, theft, fraud, DUI, reckless driving, or patterns of immoral behavior shall not be considered.
LANGUAGE SKILLS
- Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
MATHEMATICAL SKILLS
- Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
- Some posts may require an individual to know about Internet programs, Word Processing software, or other software as required.
CERTIFICATES, LICENSES, REGISTRATIONS
- CPR/AED/First Aid Certification
- Current/valid state driver’s license
PHYSICAL DEMANDS
- Personnel shall undergo and successfully pass an approved physical evaluation before assignment. The evaluation shall show that personnel are in good physical condition, have appropriate endurance, are able to protect themselves and others, are able to effectively use firearms and other equipment, are able to function in all applicable environments and climates, and are able to withstand sudden emotional stress and physical exertion.
- Personnel may be required to run, jump, climb, or crawl.
- Required Abilities: CSOs shall be physically able to perform tasks and/or functions, including, but not limited to, those listed below:
- Frequent and prolonged walking, standing, sitting, and stooping up to 12 hours per day, either indoors or outdoors, during daytime or nighttime. Outdoor posts may require an individual to withstand extreme heat, humidity, cold, and/or severe weather (e.g., snow, sleet, rain, hail, wind).
- Frequent contact with the general public, law enforcement, and the dispatch center, requiring an ability to speak clearly and distinctly, and remain calm in stressful situations.
- Ability to remain on post up to four consecutive hours without sitting, eating, or relieving bladder/bowels.
- Ability to remain alert for up to 12 hours, with the ability to mentally and physically react quickly to a variety of unexpected situations. Use of senses (sight, hearing, smell, touch) is necessary to discern unusual or dangerous situations.
- Ability to use post security equipment (including metal detectors, X-rays, CCTV, or similar devices) and firearm at any time while on duty.
- Demonstrate computer proficiency, including typing and familiarity with Microsoft Word and Outlook.
- Ability to read post assignments, write accurate and grammatically correct reports, and respond to both routine and emergency dispatches/orders.
- Ability to respond to emergency situations (e.g., provide emergency first aid and/or resuscitation while waiting for the arrival of paramedics or other emergency personnel).
- Occasional running, sprinting, lifting heavy weights, moving heavy objects, and/or climbing stairs (e.g., responding to emergencies, ensuring timely and complete facility evacuations, etc.).
- Duties and Responsibilities: CSOs at their assigned facilities will be tasked with, but not limited to, the following responsibilities. It is the responsibility of the Contractor to ensure that CSOs are properly trained in all areas.
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- Visitor processing and screening, including the use of X-ray machines, walk-through metal detectors (WTMD), and hand-held metal detectors (HHMD)
- Security patrols - vehicular and foot
- Receipt, use, and safeguarding of keys
- Operation of security and safety systems
- Compliance and conduct oversight
- Reporting of any safety issues or occurrences
- Reporting hazardous conditions
- Response to injury or illness
- Completion of reports, records, and testimony
- Primary security response
OTHER TASKS
- This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
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