Armed Contract Security Officer - Memphis, TN

SUMMARY

Guards industrial or commercial property against fire, theft, vandalism, and illegal entry by performing the following duties.

ESSENTIAL DUTIES & RESPONSIBILITIES
These will be outlined in assigned post orders. Duties may include the following; other duties may be assigned by the Operations Manager or Regional Vice President:

• In the event of an active shooter, immediately respond by moving towards shots fired to effectively neutralize the threat.
• Follows all assigned post orders, both general and specific;
• Apply the use of force rules based on the situation. Employs graduated use of force to ensure that only that force which is necessary to subdue or detain is used.
• Patrols, periodically, buildings and grounds of industrial plant or commercial establishment, docks, logging camp area, or work site;
• Patrols lobbies, corridors, and public rooms, confers with management, interviews guests and employees, and interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalisms, and accidents;
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment;
• Examines doors, windows, and gates to determine that they are secure;
• Performs and sets thermostatic controls to maintain specified temperature in buildings or cold storage rooms;
• Inspects equipment and machinery to ascertain if tampering has occurred;
• Registers at watch stations to record time of inspection trips;
• Inspects assigned areas and records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff;
• Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked;
• Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and apprehends or expels persons engaging in suspicious or criminal acts;
• Notifies staff of presence of persons with questionable reputations;
• Permits authorized persons and regulates vehicle/pedestrian traffic at plant entrance to maintain orderly flow;
• Drives radio-equipped vehicle through client's establishment, checks alarm and locates sources of alarm;
• Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons;
• Assists management and enforcement officers in emergencies;
• Contacts supervisor by radio or telephone to report irregularities and obtain further instructions;
• Writes investigation and automobile usage reports.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities. 
• Armed Security Officers are subject to supervision from Post Supervisors, Operations Managers, Field Supervisors and Senior Operations Managers

COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment- free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes
  timely decisions.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected
  events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

QUALIFICATIONS
All security armed security personnel must meet at least one of the experience/education requirements listed below:

• Three years of security experience within the past five years. 
• Three years of military or National Guard (active duty or reserve).
• Associate’s degree or higher in a security-related or law enforcement-related field. 
• Successful completion of a police officer’s basic training academy. 
• Candidates who do not meet one of these requirements but have equivalent education and/or experience must have special approval. 

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

MATHEMATICAL SKILLS 

• Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS 

• Some posts may require an individual to know about Internet programs, Word Processing software, or other software as required.

CERTIFICATES, LICENSES, REGISTRATIONS

• CPR/AED/First Aid Certification
• Current/valid state driver’s license

OTHER QUALIFICATIONS

• Where applicable:
  • State Security Officer License;
  • Certification in the use of weapons
  • State Armed License if required;
  • CPR/AED/First Aid Certification may be needed.
• Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation
• Ability to pass a drug screen and criminal background check.

PHYSICAL DEMANDS

• Personnel shall undergo and successfully pass an approved physical evaluation prior to assignment. The evaluation shall show that personnel are in good physical condition, have appropriate endurance, are able to protect themselves and others, are able to effectively use firearms and other equipment, are able to function in all applicable environments and climates, and are able to withstand sudden emotional stress and physical exertion.  
• Personnel may be required to run, jump, climb, or crawl.
  • Annual Physical Abilities Assessment 
    • Walden Security shall ensure that all contract security officers (CSOs) assigned to this contract undergo an annual physical abilities assessment to verify continued ability to meet the physical requirements outlined in this Scope of Work.  
    • The purpose of this assessment is to confirm that personnel remain capable of safely and effectively performing the essential tasks of their assigned duties, including but not limited to frequent walking, standing, lifting, climbing, responding to emergencies, and operating security equipment. 
  • The annual assessment shall, at a minimum: 
    • Evaluate each individual’s ability to perform the physical functions identified in Sections 5.2 Physical Requirements and 6.1.1 Required Abilities. 
    • Be documented in the employee’s personnel file in accordance with Section 12 Personnel Files. 
    • Identify any limitations that could impact the CSO’s or CSS’s ability to fulfill assigned duties. 
    • Require corrective action, medical evaluation, remediation, or reassignment when an individual does not meet required physical standards. 

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

OTHER TASKS

• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. 

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