Asia GAIP Platform Technical Lead, Asia Data Office

Asia GAIP Platform Technical Lead, Asia Data Office

As the Asia GAIP Platform Technical Lead, you act as the regional platform owner and technical authority for the Global AI Platform (GAIP) across Asia. The role focuses on platform management, execution, governance, and operations, while ensuring alignment with global GAIP architecture, security, and compliance standards.

You will work closely with global GAIP teams, Asia IT, data, security, and business stakeholders to deliver a secure, scalable, and enterprise-ready AI platform that supports multi-agent AI workflows and regulated business use cases across Asia markets. This role builds upon the global GAIP technical foundation while emphasizing regional rollout, operational excellence, and Center of Excellence (COE) establishment in Asia.

Position Responsibilities:

1. Asia GAIP Platform Ownership & Management

• Act as the Asia platform management lead for GAIP, owning regional planning, execution, and operational governance across all Asia markets.

• Serve as the primary Asia point of accountability for GAIP platform stability, scalability, and ongoing service delivery, in alignment with global GAIP standards.

• Translate global GAIP roadmap and architecture into Asia-ready implementation and operational plans, considering regional regulatory and market needs.

2. Cross-Team Collaboration and Alignment

• Drive cross-team collaboration across Asia IT, data, security, risk, and business teams, ensuring GAIP adoption is consistent and well-coordinated.

• Partner with global GAIP architects and engineering teams to align Asia requirements with global platform evolution and capability layers.

• Act as a key bridge between global GAIP and Asia delivery teams, resolving dependencies and alignment issues.

3. GAIP Access Control, Security, and Compliance Oversight

• Provide regional oversight for GAIP access control, data security management, and platform-level privacy controls across Asia.

• Ensure GAIP platform operations comply with regional regulatory and data privacy requirements, working closely with security, risk, and compliance stakeholders.

• Oversee the implementation of security measures including identity and access management, encryption, and audit readiness within the platform lifecycle.

4. Platform Technical Support and Operations

• Organize and provide technical support for the GAIP platform in Asia, including incident response, issue triage, and escalations.

• Monitor platform health and proactively address performance, stability, connectivity, and scalability issues in coordination with global and local support teams.

• Ensure operational processes support high availability, fault tolerance, and enterprise-grade reliability of GAIP services.

5. Asia Implementation, Maintenance, and Upgrade Coordination

• Coordinate and plan GAIP platform implementation, rollout, maintenance, and upgrades across Asia markets.

• Manage regional deployment sequencing and readiness, ensuring upgrades and changes minimize business disruption.

• Ensure Asia implementations leverage cloud-native, automation-first practices consistent with GAIP design principles.

6. Engineering Practice and Capability Enhancement

• Organize and manage engineering practice enhancement for GAIP in Asia, promoting reusable patterns, inner-source components, and platform standards.

• Promote best practices in platform engineering, DevOps/MLOps, observability, and operational excellence.

• Support continuous improvement of developer productivity, reliability, and compliance within the GAIP ecosystem.

7. Establishment of GAIP Asia Center of Excellence (COE)

• Lead the establishment of a GAIP Asia Center of Excellence (COE) as the focal point for platform expertise, standards, and enablement.

• Build and nurture regional GAIP capabilities, including knowledge sharing, technical guidance, and onboarding support for markets.

• Position the COE as the hub for AI platform governance, best practices, and scaled adoption across Asia.

Required Qualifications:

• 7–10+ years of experience in software or platform engineering, with leadership experience in enterprise-scale platforms.

• Strong background in distributed systems, cloud-native platforms, and AI/ML infrastructure.

• Experience working in regulated environments with security, data governance, and compliance considerations.

• Proven ability to work across global and regional teams, managing complex stakeholder landscapes.

• Strong communication, documentation, and coordination skills.

• Experience supporting AI platforms, multi-agent systems, or MLOps capabilities in production.

• Familiarity with responsible AI, model governance, and audit requirements.

• Experience in financial services or insurance environments is a strong advantage.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.