Assets Protection Specialist (Retail Theft & Fraud Investigator)

ALL ABOUT TARGET 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT ASSETS PROTECTION 

Assets Protection (AP) teams function to keep our guests, team and brand secure and lead through crisis events. They protect profitable sales by mitigating shortage risks, preventing theft and fraud to ensure product is available for our guest. They also build relationships inside and outside of Target, including store leaders and public safety officials, inclusive of law enforcement.  

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of an Assets Protection Specialist can provide you with the skills and experience of: 

• Using surveillance and intelligence-led tactics to keep team members and guests safe and secure while aiding in the reduction of shortage

• Using Target's video surveillance system to monitor guests and identify potential theft risks

• Implementing Target's Assets Protection practices and routines to reduce and prevent shortage

• Properly and effectively documenting cases

• Identifying strategic resolutions of external theft and fraud, and apprehension

As an Assets Protection Specialist, no two days are ever the same, but a typical day will most likely include the following responsibilities: 

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments: 

• Greet:

• 10ft: be friendly – smile, make eye contact, or wave

• 4ft: greet the guest, smile and initiate a warm, helpful interaction

• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience

• End every guest transaction with a sincere thank you

• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude

• Adjust to business and guest needs to deliver an easy and inspiring guest experience

• Support total store sales, guest service and increase profitability by ensuring product is in stock and available to our guests by preventing and resolving theft

• Resolve theft by using good judgement and conducting apprehensions in shortage focus areas while strictly adhering to AP policies and procedures

• Identify theft trends by leveraging technology, reporting and surveillance tactics

• Prevent theft by gathering intelligence and communicating important issues

• Understand and appropriately use video systems to monitor theft activity

• Respond to security incidents and submit appropriate documentation for all incidents following AP policy and procedures

• Promote a physical security and safety culture for our team members and guests by creating awareness and training safe and secure standards throughout the building

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences

• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible

• Maintain positive work relationships with public safety officials and law enforcement

• Participate in legal proceedings as necessary to represent Target’s interests

• All other duties based on business needs

WHAT WE ARE LOOKING FOR 

This may be the right job for you if: 

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be an Assets Protection Specialist. But, there are a few skills you should have from the get-go: 

• Must be at least 18 years of age or older

• High school diploma or equivalent

• Meet any state or local licensure and/or other legal requirements related to the position

• Welcoming and helpful attitude toward all guests and other team members

• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

• Effective communication skills

• Work both independently and with a team

• Manage workload and prioritize tasks independently

• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:  

• Climb up and down ladders

• Apprehend subjects in accordance with company policy

• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds without additional assistance from others

• Flexible work schedule (e.g., nights, weekends and holidays); come to work when scheduled, work scheduled shifts and take required meal and rest breaks

• Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. 

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)