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Baton Rouge, Louisiana, United States
Onsite
Position provides strategic leadership and comprehensive oversight of the recruiting, admissions, onboarding, documents and records processes for the Graduate School. As the primary lead, this role collaborates closely with academic departments to set and achieve enrollment goals, ensuring alignment with the Graduate School’s overall strategic objectives. The position provides leadership and oversight for Slate, the Graduate School’s customer relationship management (CRM) and admissions platform, including its effective use to support recruitment, application processing, communications, admissions workflows, reporting, and enrollment management. The position plays a key role in ensuring Slate processes, functionality, and data support the operational and strategic needs of the Graduate School and its academic programs. The position manages full-time staff and graduate assistants by fostering a collaborative and high-performance work environment focused on professional development and team cohesion. Provides clear direction and support to ensure the team effectively handles all aspects of recruiting, admissions, onboarding, documents and records, and related systems and processes.
Job Responsibilities:
Establish a clear vision for student-centered recruitment, admission, and onboarding processes, ensuring alignment with the Graduate School’s Strategic Plan. Lead the development and execution of a comprehensive recruitment, admission, and onboarding program for graduate students, with a focus on data-driven strategies to optimize outcomes and enhance the student experience. Continuously review, analyze, and revamp the Graduate School’s recruitment, admission, and onboarding processes using data-driven insights. Identify and implement improvements based on metrics and feedback to streamline operations and enhance effectiveness. Utilize data analytics to track and evaluate the success of recruitment campaigns, admission processes, and onboarding initiatives, making informed decisions to drive strategic adjustments and achieve enrollment goals. 25%
Collaborate with academic colleges, departments, and campus partners to develop and refine programming that supports the recruitment, admission, and onboarding of graduate students. Create and implement new processes and programming as needed to ensure a seamless transition for admitted students from enrollment through to Graduate School’s Orientation. Serve as the primary liaison between the Graduate School and various stakeholders, including applicants, academic departments, and related units. 20%
The Assistant Dean of the Graduate Admissions is responsible for leading and managing a team of staff and graduate assistants who oversee the day-to-day operations of recruiting, admissions, and onboarding processes. This role involves supervising the team to ensure efficient handling of all inquiries from prospective students, managing the graduate application process for applicants, and addressing queries from admitted students during their transition to enrollment. Makes recommendations to Graduate School leadership on admissions and onboarding processes, policies, and practices, and ensures adherence to established admission policies, including residency requirements and application fee waiver and refund processes. Additionally, the position oversees necessary modifications to the TeamDynamix interface and the Slate interface and dashboards to optimize functionality and user experience. Provides guidance and support for application processing and credential evaluations, troubleshooting issues related to the online application system (CRM), and managing admission email and TeamDynamix tickets. 20%
Oversee the configuration and support of all hardware and software solutions for the CRM used for managing graduate applicants, including advanced SQL coding to optimize data processing and system functionality. Implement new systems in collaboration with the Information Technology Services (ITS) and the broader campus community, ensuring that new technologies are seamlessly integrated and aligned with institutional needs. Maintain and enhance data integrity within the CRM system, applying rigorous data management practices to ensure accuracy, reliability, and security of applicant information. As the Data Steward for the Graduate School, leverage data analytics to monitor and analyze system performance, generate actionable insights, and drive strategic improvements. Utilize data insights to inform decision-making, enhance recruitment strategies, and support continuous process optimization. Regularly review and refine data workflows and system. 15%
Promote the Graduate School and advance the enrollment goals of various departments, colleges, and LSU as a whole. Represent LSU at recruiting events nationwide, both in-person and virtual, to enhance the institution’s visibility and attract top-tier graduate candidates. Lead strategic planning efforts to align recruitment activities with institutional and departmental goals, ensuring that outreach initiatives effectively support the Graduate School’s objectives. Collaborate closely with related units to review, innovate, and enhance communication strategies for engaging with recruits, applicants, and admitted students. Guide and support the strategic use of the CRM to track engagement, assess recruitment performance, and drive continuous improvements in communication and recruitment strategies. 10%
Other Duties as Assigned. 10%
Minimum Qualifications:
Bachelor's degree with 7 years of related experience
Specific Experience:
Experience working directly with Slate CRM, including application processing, admissions workflows, communications, reporting, data management, and system configuration in support of graduate admissions and enrollment operations.
Preferred Qualifications:
Master's degree with 5 years in graduate admissions or 10 years of experience with undergraduate and graduate admission processing
Specific Experience:
Advanced experience administering and optimizing Slate CRM in a higher education admissions environment, including development and maintenance of workflows, forms, communications, queries, reports, dashboards, data integrations, and business processes. Experience using Slate data and functionality to improve recruitment, admissions processing, applicant communication, and enrollment outcomes is strongly preferred.
Additional Requirements:
FERPA - As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality
Skills Needed:
Preferred Skills:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
