Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
OUR COMMITMENT TO SERVICE
At Seminole Gaming, we don’t have customers—we have guests. Every individual who visits our property is welcomed with the same pride, respect, and care as an invited guest in our home. Unparalleled Service is not merely a standard; it is a commitment upheld by every leader and team member. As a flagship steakhouse within a premier casino environment, NYY Steakhouse sets the benchmark for elevated dining, exceptional hospitality, and memorable Guest experiences.
POSITION SUMMARY
Under the direction of the General Manager, the Assistant General Manager (AGM) plays a critical leadership role in the overall operational success, financial performance, and guest experience of NYY Steakhouse. The AGM partners closely with the General Manager to execute strategic objectives, uphold luxury service standards, and ensure operational excellence in a fast‑paced, high‑volume casino environment.
The AGM is accountable for assisting with daily operations, leading and developing management and hourly teams, ensuring compliance with casino and regulatory requirements, and delivering a refined, consistent, and elevated dining experience that drives Guest loyalty and return visitation.
ESSENTIAL DUTIES & RESPONSIBILITIES
Leadership & Operations
- Serve as a visible, engaged leader on the floor, modeling exceptional hospitality, professionalism, and service recovery standards.
- Assist in overseeing all restaurant operations, ensuring seamless execution during peak business periods.
- Supervise and coach management and hourly team members to maximize performance, accountability, and Guest engagement.
- Act as Manager on Duty as assigned, with full authority to make operational and Guest service decisions.
- Maintain strong internal communication to align the team with service expectations, promotions, and casino-wide initiatives.
Guest Experience & Service Excellence
- Champion the NYY Steakhouse brand by consistently delivering a refined, personalized, and memorable experience.
- Resolve Guest concerns and service recoveries promptly, professionally, and fiscally responsible.
- Build relationships with frequent and VIP Guests, recognizing loyalty and enhancing repeat business.
- Ensure that every Guest interaction reflects the Five F’s: Fast, Fun, Friendly, Fresh, and Focused interpreted at a luxury dining standard.
Financial & Administrative Responsibility
- Assist in managing department financial performance, including sales growth, labor controls, and operating expenses.
- Ensure accuracy of cash handling, register controls, drawer audits, and daily financial reporting.
- Support inventory management, ordering, receiving, and cost controls to minimize waste and maintain product integrity.
- Assist in payroll oversight and scheduling to align labor with business demand.
Talent Development & Team Culture
- Recruit, onboard, train, retrain, and develop team members and supervisors to ensure service consistency and succession readiness.
- Conduct coaching, counseling, performance evaluations, and disciplinary actions in accordance with company policy.
- Foster a positive, respectful, and high‑performance work culture focused on accountability, growth, and retention.
- Maintain strong employee relations and address concerns with fairness, discretion, and professionalism.
Compliance, Safety & Standards
- Ensure full compliance with all Seminole Gaming policies, Food & Beverage standards, MICS, and Gaming Commission regulations.
- Uphold responsible alcohol service and responsible gaming practices at all times.
- Maintain a clean, safe, and organized environment for Guests and Team Members.
- Promptly report safety, compliance, ethical, or legal concerns to appropriate management or through the Ethics Hotline.
- Partner with internal departments and external vendors to ensure operational readiness and regulatory adherence.
SERVICE INITIATIVE EXPECTATIONS
- Create an engaging, welcoming, and elevated atmosphere that encourages Guest return.
- Maintain awareness of casino amenities, promotions, and events to enhance the overall resort experience.
- Promote positive public relations through polished communication and leadership presence.
- Maintain professional relationships with vendors, Guests, and cross‑functional teams.
- Lead by example in appearance, conduct, and commitment to luxury service standards.
QUALIFICATIONS
- Bachelor’s Degree in Hospitality, Restaurant Management, or related field preferred; equivalent experience considered.
- Minimum 3–5 years of leadership experience in an upscale or fine‑dining restaurant environment, preferably within a casino or resort.
- Strong financial acumen with the ability to analyze Food & Beverage data and operational reports.
- Proficiency in Microsoft Office applications (Excel, Word).
- Current Food Handling Certification required.
- Proven ability to lead diverse teams in a high‑volume, fast‑paced environment.
- Excellent communication, problem‑solving, and decision‑making skills.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
- Ability to stand and walk for extended periods; frequent bending, reaching, and lifting up to 25 pounds.
- Exposure to casino environment factors including noise, crowds, and secondhand smoke.
- Requires flexibility to work nights, weekends, holidays, and extended hours as business demands.
ACKNOWLEDGMENT & DISCLAIMER
This job description outlines the essential functions of the position and may be modified by management to meet business needs. Employment is at‑will and does not constitute an employment contract. Only the Vice President & General Manager is authorized to enter into employment agreements.
The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
