Assistant Health Center Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees all front office business functions, including outstanding customer service delivery, the completion of insurance verification, and manages in-office billing and fee collections.
• Creates a culture of exceptional customer service by continually exceeding our patient’s expectations, properly maintaining and cultivating positive relationships with patients, clinicians and fellow employees.
• Learn all duties of clinic staff and help to cover in the event of vacation or sick time and manage the operations and staff in the absence of Health Center Manager.
• Monitors health center flow and strives to maximize efficiencies and productivity.
• Ensures accurate completion of health center records and coordinates documentation.
• Responds to questions from patients and insurance companies regarding patient visits and billing. 
• Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying person currently or formerly receiving services from PPGP.
• Leads initiations and implementations of new processes and services including service delivery enhancements.
•  In absence of the Health Center Manager, ensures that the Chief Medical Officer, Vice President of Health Services and other Medical Management staff as needed, are aware of health center incidents and/or occurrences.  Ensures Health Center staff understand and comply with reporting guidelines.
• In the absence of the Health Center Manager completes monthly chart audits by close of business Friday, the first week of the following month.  The report must reflect action plans appropriate for findings and at least 90% compliance must be maintained. 
• Serves as backup to the HCM in inventorying and ordering supplies to insure availability and accurate recordkeeping.
• Assures staff and company compliance with all local, state and federal laws and regulations relating to care delivery.
• Achieves clinic goals and objectives including financial, customer service and productivity goals.
• Additional responsibilities will be assigned as needed to maintain and improve effective health center functioning and to advance PPGP’s mission. 
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• SUPERVISORY RESPONSIBILITIES:
• No direct reports. In the absence of the HCM the incumbent will supervise clinic support staff and sonographers, and will partner with providers in the supervision of clinicians.

QUALIFICATIONS

 
EDUCATION and/or EXPERIENCE
• Bachelor’s Degree (B.A.) from a four-year college or university and one to two years related experience in a health or clinical health care setting and/or equivalent combination of education and experience.
• Familiarity with medical terminology
• Ability to work with computer software, including EHR system (preferably Epic) and desktop applications.
• Demonstrated ability in leading, motivating, and managing staff
• Experience with high-volume transaction medical or clinical practice environments in which customer service and patient satisfaction are priorities.
• Administrative experience in an ambulatory surgical center or reproductive healthcare clinic, hospital or other related clinical setting.
• A minimum of one-year supervisory experience is preferred.

COMPETENCIES

Adapting and Developing 

Growth Mindset: People with a growth mindset believe that they can improve their skills and knowledge with effort, which they can apply to improving the organization’s patient care, financial performance and KPIs.  They are more likely to see challenges as opportunities to learn and grow.  

Feedback: Regularly gives and receives feedback to improve individual, team, and organizational performance in a manner that creates a culture of trust. 

Resilience: Capacity to remain flexible in thoughts, feelings, and behaviors when faced with disruptions, or extended periods of pressure, in order to emerge from difficulty stronger, wiser, and more able. 

Effective Execution 

Initiative: Takes proactive steps to improve personal, team, and organizational performance within the bounds of policies and procedures without waiting for direction. 

Analyzes Problems and Identifies Solutions: Uses critical thinking to assess challenges, consider diverse perspectives, and develop practical solutions. 

Leadership 

Coaches and Develops Talent: Shares experience, provides constructive feedback, and encourages reflection to maximize performance and realize potential. Coaches, trains, and guides team members to foster learning and personal growth.   

Motivate Others: Conveys a sense of purpose and enthusiasm that engages others and creates an environment where people are inspired to do their best. 

Diversity, Equity, and Inclusion: Demonstrates a commitment to equity and inclusion through observable behaviors, setting the example for others, and participating in affiliate initiatives. Engages in personal and professional development on issues related to diversity, equity and inclusion. 

 Promotes Teamwork 

Lifts People Up: Encourages and empowers colleagues, fostering a positive and collaborative environment.   

Collaborates with Others: Works effectively with others to achieve shared goals through communication, valuing diverse perspectives, and contributing to collective success. 

Fosters Communication: Promotes open, honest communication to ensure clarity, trust, and alignment toward shared goals. 

Sets the Example 

Personal Accountability: Takes responsibility for actions, decisions, and performance to ensure reliability and support team success. Acknowledges mistakes and takes steps to resolve them. Follows through on commitments to colleagues and patients. 

Demonstrates Integrity: Values and attends to rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted, social standards. 

 
PHYSICAL DEMANDS 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to walk.  The employee must regularly lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
 
WORK ENVIRONMENT 
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position carries some level of exposure to conflict and/or antagonism by those opposed to the mission of PPGP.
• The noise level in the work environment is usually moderate