A Brief Overview
The Assistant Manager drives store sales and profitability by leading a team of leaders and associates to deliver excellent customer service, achieve sales and key metric goals, and deliver operational excellence. This role develops associates in effective selling techniques, executing inbound and outbound deliveries, inventory management, and maintaining an attractive store environment. The Assistant Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position, with monthly bonus eligibility.
What you will do
- Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
- Inspire and motivate team to deliver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations, and maintaining a visually appealing sales floor.
- Lead team in execution of back-of-house operations, including receiving and processing inbound deliveries, readying product for sales floor, processing damages, preparing and completing outbound shipments, and supporting store fulfillment. Coordinate organization and maintenance of equipment, devices, communication boards, supplies, signage, fixtures, and other tools to promote efficiency and maximize productivity.
- Direct and support team with front-of-house operations, including product placement, floor sets, stock and supply replenishment, facilities maintenance, pricing activities, promotional sets, audits, and customer service to enhance customer experience.
- Participate in weekly leadership workload planning meetings to ensure all selling, merchandising, and operations tasks are prepped, planned, and scheduled, while ensuring execution plan aligns with company priorities, directives, and processes. Utilize company systems, planning tools, and reporting to determine forecasted receipts and required labor hours, and ensure associate schedule aligns with business needs and traffic plans.
- Build comprehensive team knowledge across selling, merchandising, operations, and omni processes and procedures ensuring associates are trained to execute consistently, efficiently, and effectively. Model behaviors that foster a culture of excellence, teamwork, and a strong drive for results.
- Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
- Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued and a sense of belonging.
- Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.
- Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.
Skills and Abilities
- Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
- Skills and experience to perform in the role and a commitment to continuously learn.
- Ability to develop others through mentorship, effective communication, and side-by-side coaching.
- Self-directed and able to work with minimal supervision in a deadline-driven environment.
- Communicate with excellence.
- Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.
- 3+ years of Retail Leadership experience and a dedication to customer experience excellence.
- Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
- Must regularly move around all store areas and be accessible to customers.
- Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
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