Assistant Manager, Business Insights

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Bill Gosling Outsourcing Corp.The Assistant Manager – Business Insights will assist in leading and managing projects aimed at improving business processes and systems. This role involves working closely with different departments to analyze current processes, identify areas for improvement, and develop and implement solutions that enhance efficiency, quality, and customer satisfaction.

What You'll Do:

• Opportunity identification on the ground: Continuously scan the operations to surface improvement avenues, inefficiencies, and performance gaps, and maintain a prioritized pipeline of opportunities backed by data and operational evidence.
• Problem framing: Partner with the account team and functional owners to convert vague asks and observed pain points into sharp, scoped problem statements with clear business impact and decision needs.
• Diagnostics & root-cause analysis: Run structured deep dives using data analysis, process walkthroughs, floor observation, segmentation, and Lean Six Sigma methods to move from symptoms to underlying drivers.
• Analysis & optimization: Build and maintain the analysis that drives decisions on the account — performance trends, driver analysis, and scenario comparisons — and translate findings into concrete optimization actions.
• Data & analytical quality: Validate data availability, definitions, and reliability; reconcile conflicting sources; document assumptions and limitations; and assure the accuracy and reproducibility of analytical outputs.
• Solution enablement & implementation support: Shape practical recommendations and support their implementation on the ground — coordinating owners, timelines, and dependencies so improvements are actually executed.
• Commercial & account insight: Connect findings to account economics — productivity, cost-to-serve, SLA/KPI exposure, quality, and client-impact implications.
• Technology & process enablement: Identify where recurring problems can be addressed through dashboards, trackers, automation, or process redesign; define clear requirements and partner with development resources on delivery.
• Adoption & impact tracking: Establish baselines, track adoption and action closure, and measure before/after business impact so improvements stick and benefits are evidenced.
• Reporting & decision support: Translate analysis into concise, decision-ready narratives and flags for account reviews and for the Assistant Manager / Manager, Business Insights.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

 

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By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

 

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

 

Bill Gosling Outsourcing – Where your career thrives!