Assistant Manager –Inn Engineering and Security

Assists the Chief Engineer in overseeing the Engineering and Security departments and acts in the Chief Engineer’s absence to ensure the functionality and safety of the facility, including the physical building, mechanical equipment, electrical systems, heating and cooling systems and life safety systems in accordance with local, state and federal laws and regulations. Assigns work, supervises staff and verifies the completion of all routine maintenance and repairs. The Assistant Manager will assist the Chief Engineer with interviewing, training, supervising, counseling, scheduling and evaluating Engineering and Security staff, collaborating with the Security Supervisor and Engineering Manager.

Based on the operational needs of The Inn (24-hour hotel). Expectation of leadership coverage 7 days a week, split between Chief & Asst. Manager. Include holidays & weekends.

JOB DUTIES:
Daily Operations and routine Maintenance
1. Act in capacity of Chief Engineer during his absence.
2. Have a thorough knowledge of:

• Inn layout, features/services, hours of operation.
• Room types, numbers and location.
• Room availability and status for any given day.

3. Monitor and maintain cleanliness, sanitation and organization of assigned
work areas.
4. Knowledgeable of maintenance on all kitchen equipment.
5. Inspect supply levels, cleanliness and organization of storage areas. Assign
designated personnel to rectify any deficiencies. Prepare requisitions for
reordering of supplies for both Engineering and security.
6. Identify and recommend methods and techniques which are cost effective to
improve efficiency.
7. Work with Chief Engineer in planning and ordering materials for special
projects. Coordinate with department heads to eliminate potential
scheduling conflicts.
8. Monitor completion of work orders received from all Inn departments.
Ensure scheduled completion of all assigned tasks.
9. Maintain timelines and work schedule for PM program of guest rooms and
public areas.
10. Schedule and prioritize PM of kitchen, gas, and electric equipment.
11. Oversee hotel HVAC equipment maintenance.
12. Oversee monthly life safety tests throughout the Inn.

13. Direct Security Supervisor in quarterly fire evacuation drills with all
departments.
14. Additional responsibilities and tasks as required.
15. Work directly with Security Supervisor in all fireworks planning and staffing.
Policy and Procedure Administration
1. Directs the Security Supervisor in identifying hotel safety procedures and
ensure they are being updated and implemented.
2. Maintain knowledge of and comply with all Inn departmental policies,
service procedures and standards.
3. Respond as part of initial response team to any early warning or major fire
alarms.
4. Daily check of Engineering pass down book and logs. Document pertinent
information. Follow up to assure completion of these problem areas and note
any information needed or safety concerns at the Inn.
5. Review status of assignments and any follow-up actions with Chief Engineer
as needed.
6. Work with Chief Engineer to schedule preventive maintenance work and
coordinate with the Director of Rooms and the Director of Food & Beverage.
7. Participates in monthly Security meetings and reports back to Chief Engineer.
Guest Related
1. Learn and implement IOBE service standards and Gracious Hospitality
philosophy.
2. Anticipate guest needs, acknowledge and respond promptly - no matter how
busy or time of day.
3. Resolve guest maintenance issues, ensuring guest satisfaction while retaining
positive guest relations at all times.
Budgetary & Operations
1. Participate in departmental and operations meetings.
2. Participate with the Chief Engineer in preparing the annual budget.
3. Participate with the Chief Engineer in organizing and executing capital
projects.
4. Recommend and implement energy saving methods.
5. Recommend safety ideas; participate in fire prevention and other life safety
programs.
6. Conduct monthly inspections in areas of responsibilities and take immediate
action on repairs as needed.
7. Assist Chief Engineer in annual building and equipment inspections.
Supervisory & Counseling
1. Ensure that assigned staff has reported to work; document any late or absent
employees
2. Coordinate breaks for assigned staff.

3. Prepare and distribute work assignments for staff and review priorities.
4. Observe staff performance and ensure all procedures are completed to
departmental and service standards; rectify deficiencies with respective
personnel.
5. Conduct training of staff as needed.
6. Provide feedback on staff performance to Chief Engineer. Report disciplinary
issues and participate in the counseling of employees.
7. Insure all staff assignments are completed and pertinent information
documented before staff leaves shift.
8. Work with Chief Engineer to complete staff evaluations.

The Biltmore Company considers a consistently positive, cooperative, self-
motivated, courteous and professional attitude to be an essential function of every position. Employees must be able to relate to other people beyond giving and receiving of instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes and (b) respond appropriately to criticism from a supervisor.

QUALIFICATIONS:
1. High school graduate (or GED)
2. Possess a valid NC driver’s license
3. Five years’ facilities experience in building maintenance including
electrical, plumbing, HVAC and refrigeration.
4. Previous experience in an upscale hotel/resort (4/5 star/diamond)
environment preferred.
5. Demonstrated leadership and/or previous supervisory experience
required.
6. Ability to effectively plan, organize, and coordinate
7. Fluency in job related English, both verbal and written.
8. Compute basic mathematical calculations (add, subtract, multiply and
divide numbers)
9. Building trade licenses /certificates desirable
10. Proficiency in Microsoft Word, Outlook, and Excel
11. Carpentry skills desirable
12. Working knowledge of:
13. Building & safety codes
14. Knowledge of commercial kitchen equipment.
15. Knowledge of water treatment.
16. Proper chemical handling and disposal
17. Able to read blueprints, plumbing, and wiring schematics.
18. Ability to use power and hand tools, meters, etc. as it relates to the technical trades.
19. Ability to:

• Enforce the Inns standards, policies and procedures with assigned staff.
• Interpret manufacturer's literature for installation, preparation, use and upkeep of various equipment, materials and products.
• Be well organized, prioritize and organize work assignments; delegate work.
• Direct performance of assigned staff and follow up with corrections where needed.
• Instruct/direct staff in the operation, maintenance and repair of equipment.
• Motivate assigned staff and maintain a cohesive team.
• Identify staff training needs and provide such training.
• Be a clear thinker in pressure situations and exercise good judgment.
• Focus attention on details.
• Maintain the confidentiality of guests and proprietary information.
• Work with minimal supervision.
• Exert strong physical effort in transporting equipment, fixtures and
• supplies.
• Prioritize tasks and comply with deadlines for work assignments.
• Understand and interact positively to guest inquiries and provide responses.
• Interact positively to manage a variety of employee and guest
• situations in a professional manner consistent with company standards.

PHYSICAL REQUIREMENTS & STANDARD SPECIFICATIONS:
1. Exert physical effort in transporting 50-75 pounds frequently.
2. Endure various physical movements throughout the work areas.
3. Reach, bend, push, pull, and lift.
4. Remain in a stationary or ambulatory position throughout the work shift.
5. This job also involves working in the Engineering workshop and all areas
of the Inn:

• Under variable temperature conditions (extreme heat or cold).
• Under variable noise levels.
• Outdoors and indoors.
• Around fumes and odor hazards.
• Around dust and mite hazards.
• Around chemicals.

Requirements are representative of minimum levels of knowledge, skills and/or
abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.