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Mumbai, Maharashtra, India, India
Hybrid
Imagine yourself…
Growing your expertise and expanding your skillset with every project.
Thriving in a supportive team environment that inspires you to strive for excellence.
Joining a company with a proven track record of success and an exciting future.
It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.
As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
Learn about our leading portfolio of innovative products here!
We offer:
Comprehensive Leave
Flexible working hours
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
Medical & Insurance coverage
Job Title: Assistant Manager Technical Support
Location : Hyderabad/ Chennai/ Bangalore
Position Overview
We are looking for a dynamic Technical Support Engineer to serve as a key technical resource for our Sales, Service teams. In this role, you will diagnose and resolve complex equipment issues remotely, design winning technical solutions, and provide hands-on support at customer sites (Gemba). You will be instrumental in building regional technical competency and ensuring seamless customer experiences across internal and external stakeholders.
Key Responsibilities
Deliver prompt technical support to field teams via phone and electronic channels, with a strong focus on laser technology products
Remotely troubleshoot equipment issues; manage and track escalations through to full resolution
Partner with the Sales team to define and configure solutions matching product capabilities to customer needs, and supporting application reviews and approvals
Provide on-site (Gemba) technical support for application and integration challenges, including field visits when required
Act as the primary technical point of contact for internal teams, OEMs, and distributors on application, integration, and connectivity matters
Utilize Salesforce (SFDC) for case management, documentation, and knowledge article creation
Conduct site audits, technical training sessions, and contribute to building regional technical expertise
Collaborate with the broader Technical Support team on group KPIs, initiatives, and professional development activities
Education
Degree or Diploma in Engineering — Electronics or Instrumentation
Required Skills & Competencies
Analytical Thinking: Strong ability to understand customer needs, identify root causes, and drive effective problem resolution
Technical Expertise: Hands-on experience with electronics troubleshooting, diagnosis, and repair; working knowledge of PLCs, encoder signals, product detectors, and I/O systems
Networking & Connectivity: Proficiency in computer networking, communication protocols, and control logic
Customer Focus: Minimum 2 years of customer service or technical support experience; demonstrated ability to troubleshoot issues remotely and ensure timely closure
Organizational Skills: Ability to manage multiple escalations simultaneously with clear accountability and follow-through
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.