Assistant Practice Manager - CH Urologic Institute

Summary

Reporting directly to the Practice Administrator and in collaboration with the Practice Resource Provider, the APM is responsible for the supervision of Concord Hospital Medical Group (CHMG) practice operations to ensure fiscal, clinical and operational practice goals are met and sustained in order to meet the needs of patients, clinical staffs, and administrators. Specifically, the APM will effectively supervise support staffs; elevate issues to the Practice Administrator to ensure resolution; facilitate high levels of patient, provider, and employee engagement to improve the overall patient experience; ensure policies and protocols are followed; understand and uphold the DNV guidelines as well as state and federal laws that regulate physician practices; assist with budget and payroll; ensure timely submission/monitoring of charges, expenses; and optimize patient access.

Education

High School diploma and minimum of 5 years of related experience or; Associates Degree and minimum of 3 years of related experience or; Bachelor’s degree. Degrees may be in progress.

Certification, Registration & Licensure

None required.

Experience

Minimum of one year demonstrated leadership experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards. Familiarity with medical terminology preferred.

Responsibilities

• Supervises the daily activities of the department and provides on-site leadership. Ensures proper scheduling and coverage.
• Responsible for ensuring competency, growth and development and performance management of PCC/Registrar staff. Conducts annual performance evaluation of clerical staff in collaboration with Practice Administrator.
• Maintains an account of staff attendance and reliability. Processes payroll in accordance with best practices.
• Monitors daily productivity associated with registration and referral coordination.
• Adheres to policies and procedures on ordering, receiving, inspecting, stocking, recording, and reconciliation of office supplies.
• Establishes positive working relationships with providers, resource provider, interdepartmental peers, and practice leadership team. Demonstrates a high level of professionalism toward patients, providers, staff, peers and administrators, reflective of Concord Hospital Service Behaviors. Accountable for effective and timely communication to providers, staff, administrators, and patients.
• Manages support staff by assuming responsibility for timely hiring, addressing issues related to delinquency and unauthorized use of overtime, and executing disciplinary action in collaboration with Practice Administrator, and ensures communications are documented.
• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this job, the employee is regularly required to hear, perform activities that require fine motor skills, and speak. The employee is frequently required to bend, reach, sit, stand, and walk. The employee is occasionally required to kneel, and squat.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is frequently exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, and bodily fluids.

The noise level in the work environment is usually moderate.