As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!
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Provides direction related to operations, processes, and conditions of the store. Plans, directs, and supervises the team in the day-to-day operation of the store. Is responsible for the selection, training and development, and performance management for all team members in span of care. Develops strategies to improve customer service, drives store sales and increases profitability. Ensures customer needs are met, complaints are resolved effectively and efficiently, and service is quick and efficient. Ensures that all products and displays are merchandised effectively to maximize sales and profitability. Forecasts staffing needs and develops recruiting strategy to provide optimal staffing in all areas. Works in a manner that reflects the Meijer brand and values.
Purpose:
Key responsibilities for this position include:
- Overall operations responsibility across food and general merchandise areas.
- Management across the store of planograms, seasonal resets, and endcaps.
- Engaging team members and leadership to provide the best possible shopping experience for our customers.
- Creates a culture that drives positive team member engagement to retain talent as well as recruit new talent to meet forecasted staffing needs.
- Identifying, selecting, and developing talent within the store.
- Upholding the cultural standards and values via open, clear, and effective communication.
- Assessing the financial results of the store, implementing, and executing appropriate business strategies to drive store profitability and results.
- Developing strategies to improve customer service, store sales and profitability.
- Ensuring customer needs are met, complaints are resolved effectively and efficiently, and service is quick and efficient.
- Ensuring that all products and displays are merchandised to maximize sales and profitability.
- Being a strong community partner by cultivating relationships in the local community to support the Meijer brand.
What You’ll be Doing:
Ability to assist the Store Director in running the overall store operations as needed.
- Leads performance management activities for leaders and team members while making decisions on performance ratings, career development and promotion potential.
- Attracts, selects, and retains a team that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
- Responsible for daily communication with team, leading huddles to share financial performance, customer feedback, recognition, and other important information.
- Drives candid and open communication within the store built on Meijer’s philosophy of Care and Accountability.
- Communicates product freshness standards and ensures that processes and procedures are followed.
- Responsible for all store operations in absence of the Store Director.
- Verifies that all operations are run in a manner consistent with Meijer’s and local authorities’ Food Safety standards.
- Through personal involvement, assist in creating a connection with the communities and customers we serve.
- Delivers on key performance metrics which includes sales, shrink, labor, margin, total direct contribution, net profit, customer satisfaction, and safety.
- Driver of new implementations/initiatives identified by store operations. Remains informed and aware of the changing macro environment and customer desires and drives strategies to keep Meijer competitive.
- Involved in daily DSD execution, backroom and salesfloor excellence.
- Keeps current on competitive trends and strengths and weaknesses of current competitors.
- Follows company merchandising planograms and uses 85/15 to design plans including (but not limited to) ordering, weekly ad set/seasonal assortments, displays & pricing.
- This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.
What You Bring with You (Qualifications):
- Bachelor’s degree or equivalent experience.
- Minimum 5+ years of retail/grocery/operations management/customer service experience.
- 4+ years of progressive leadership experience.
- A passion to lead those in span of care while providing industry leading service.
- Demonstrates proactive/creative thinking and applies it to the business.
- A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
- A strong business acumen.
- An innovative attitude to help Meijer set the industry standard.
- A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.
