Assistant Store Manager
Louisville, KY
$23.50 + performance incentives
Our Assistant Store Manager role is uBreakiFix's second-in-command store leadership position, built for operators who are ready to own the day-to-day. You'll support the Store Manager across every dimension of the business — store operations, repair performance, customer experience, inventory management, and team development. Unlike most leadership roles, this one requires proficiency in both front-of-house and back-of-house operations, so you'll be hands-on with your team in every part of the store.
What's in it for you
- Starting Pay: $23.50/hr + performance-based incentives tied to operational, customer, repair, and sales metrics.
- Benefits that take care of you: Unlimited monthly bonuses tied to your performance, employee discounts, and ongoing training so your leadership skills and earnings keep growing. Plus, health insurance, retirement plans, and tuition reimbursement.
- Career path: Your career doesn't stop here. We promote from within, with a clear path to Store Manager, District Manager, and beyond.
What's expected of you
- Support the Store Manager in daily store operations, including opening and closing, customer flow, repair intake, and front-of-house execution.
- Manage and prioritize the repair queue to ensure timely service, accurate communication, and efficient job completion.
- Maintain proficiency in all required repairs and support the team with troubleshooting, quality standards, and job completion.
- Delegate daily tasks to the repair team and keep work moving throughout the day.
- Own inventory management, including parts organization, cycle counts, accuracy, and shrink prevention.
- Onboard new team members and develop your team through hands-on coaching and direct feedback.
- Assist with customer escalations and service exceptions within company guidelines.
- Flex within the market as needed to maintain store coverage.
To be successful at uBreakiFix, you'll bring
- 1+ year of supervisory or leadership experience in a retail or service environment.
- 2+ years of customer service experience.
- Repair proficiency across mobile device types or demonstrated ability and genuine drive to achieve it.
- Valid driver's license and acceptable Motor Vehicle Record (MVR). Required for this role.
- Strong ability to delegate, manage workflow, and prioritize under pressure.
- Comfort leading a team day-to-day while staying hands-on with repairs and operations.
- Natural ability to develop others with patience, clear communication, and follow-through.
- High school diploma or GED. Proficiency in Microsoft Office, especially Excel.
- Flexible availability including evenings, weekends, and holidays.
- A passing background check (criminal and drug test)
About uBreakiFix by Asurion
uBreakiFix is part of Asurion — the nation's largest tech care company. With over 700 stores and 300 million customers, we provide repair, protection, and support for the devices people rely on most. When you join uBreakiFix, you join a company that invests in your development, rewards your performance, and gives you a real path to grow. #INDSTORES
