We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Primary Key Responsibilities (Top 3-5 KRA)
- Respond to escalations from L1/L2 analysts, providing deep technical investigation and guidance.
- Support the SOC Manager in maintaining and enhancing detect-and-analyse controls.
- Drive advanced incident response, containment and recovery activity.
- Create new alerting rules and tune existing rule‑sets to reduce noise and improve signal quality.
- Use automation and AI to create efficiencies and expand SOC capability.
- Develop, update and maintain L1/L2 playbooks for effective alert response.
Additional Responsibilities:
- Collaborate closely with the UK Cyber Defence Team to align threat detection, incident response and tooling strategy across regions.
- Lead and contribute to continual service improvement initiatives.
- Improve and optimise SOC tooling to enhance visibility, speed and accuracy.
- Communicate complex risks, impacts and solutions to technical and non‑technical stakeholders with clarity and confidence.
Knowledge & Skills
- Previous experience in cyber security incident analysis and response.
- Experience working in the financial sector.
- Prior experience collaborating with UK‑based teams while operating from a satellite SOC.
- A track record of driving improvement activities leveraging automation, orchestration and AI.
- Strong capability across XDR/EDR and broader cloud native security stacks.
- Working knowledge of NGFW technologies.
- Proficiency in querying for logs and building analytical rules within a SIEM.
Experience
- 8+ years of experience in cybersecurity, with at least 2 years’ experience in a Security Operations Centres
- Strong analytical and problem‑solving abilities rooted in practical security operations experience.
- Ability to work within defined frameworks, using judgement to resolve varied and complex problems.
- Clear, confident communication skills that simplify complex security issues for diverse audiences.
- A proactive mindset with a focus on improvement, efficiency and smart delivery.
- Experience collaborating effectively across multiple teams and regions.
Relevant Qualifications
- A degree in Computer Science, Information Security, or a related field. A master’s degree is a plus.
- Professional certifications such as CISSP, CySA+, GIAC GCIH, BTL2 or similar are preferred.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
