Job Description:
At Synchrony, we're proud to be a leading consumer financing company at the heart of American commerce. From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them. We are also extremely proud to be recognized as #1 in the Philippines Best Workplaces™ 2026 Large Category by Great Place to Work Philippines®.
As part of our Customer Service Team, you'll have a direct impact on our customers by helping solve their problems while building relationships. Our Customer Service Team is dedicated to ensuring every customer feels supported and valued. We’re here to help cardholders navigate their financial journeys, providing clear information and prompt resolutions. We believe that by empowering our team with the best tools, continuous resources, and a supportive environment we can continue to deliver exceptional service that makes a real difference.
Role Summary/Purpose
The AVP Sourcing will execute and carry out the sourcing process, ensure supplier compliance during on-boarding and engagement for renewal time periods, review contractual agreements of assigned suppliers, including developing certain sourcing category strategies for Global hubs (US and Philippines). In this role, you will manage and mitigate supplier as well as business risks and work closely with the Business leaders and Sourcing Leaders.
Essential Responsibilities:
- Regularly meet with business owners across Synchrony lines of businesses (LOBs) and/or Sourcing Leaders to provide guidance and direction to functional teams, with strong process responsibility to develop comprehensive plan to execute while meeting business needs (i.e., examine scope, cost, availability of products/services and market conditions to complete projects).
- Expertise on Global Supply markets (US and Philippines) in terms of supplier/products/services and local compliance requirement for suppliers.
- Drive sourcing initiatives with focus on driving productivity, cost saving benefits and identifying rationalization opportunities.
- Leverage professional expertise with Legal and business owners to review and modify contractual terms & conditions.
- Oversight of supplier compliance with regulatory and reputational requirements throughout all stages of the sourcing process.
- Conduct and assist RFIs/RFPs, market research and identification, qualification and competitive analysis of required products and services.
- Utilize Source to Pay and e-Auction tools to leverage competition and drive cost reductions.
- Work with Sourcing Team Leader to identify, streamline and support implementation of improvement to Sourcing operating plan as well as the overall Sourcing process.
- Identify, streamline and drive implementation of sourcing strategies for various commodities (majorly but not limited to Technology, Marketing, Contingent Labour, Facilities) as per Business requirement.
- Work with Supplier Management teams and the functional businesses to ensure alignment with strategies, goals, and objectives.
- Regularly monitor, track and report on Sourcing projects to ensure adherence to cycle-time performance metrics.
- Create PowerPoint/Excel materials for review with senior and executive management teams, as required.
- Support updating of all purchasing-related SOPs.
- Perform other duties and/or special projects, as assigned.
- Ability to perform in Global environment and support global working hours as per business needs. Working hours for the role are 3 am – 12 pm EST but the team member should be flexible to accommodate Business needs.
Qualifications/Requirements:
- Bachelor’s degree with a minimum 8 years of experience in financial services or insurance (i.e., Supplier Risk Management, Operations, Customer Service, Collections).
- Minimum of 8 years of expertise within Sourcing (including but not limited to category strategy, contract negotiations, supply chain management, supplier management, and/or logistics) with a proven track record for strong execution and delivering value.
- Experience working with Source to Pay systems (Coupa, Ariba, Oracle, or comparable solution)
- Ability to work shifts that meet business needs (mid-shift overlapping US time-zone), including weekends and holidays
- Experience working with US Stakeholders and US Suppliers is a must.
For Internal applicants:
- Must be in current role for at least 24 months
- Must not be on corrective action (Formal/Final Formal)
Desired Characteristics:
- Experience within Financial Service or Banking Industry, Manufacturing
- Hands-on experience with executive leadership report-outs.
- Experience in Facilities and Securities Sourcing commodities.
- Demonstrated project management skills
- Must have proven strong facilitation skills and experience delivering presentations
- Must have proven quantitative and analytical skill set
- Experience providing outstanding oral and written communication skills at all levels of the organization
- High enthusiasm and desire to work in fast paced, ever changing environment
- Proven ability to manage complex initiatives across multiple teams/platforms
- Ability to work independently and effectively manage multiple priorities with little supervision
- Strong PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application
Grade/Level: 10
Job Family Group:
Sourcing
