Assoc. Dir , Field AI Product Success Lead

Job Description

Today, our organization is navigating an unprecedented opportunity challenge driven by a rapidly expanding pipeline, an accelerating pace of launches, and an increasingly complex and dynamic external environment. Success in this moment requires more than incremental improvement. It demands an entrepreneurial mindset, stronger digital, data, and AI capabilities, and a sustained focus on execution excellence, particularly within Human Health.

Field teams are expected to operate with greater agility, precision, and confidence across more products, more indications, and more nuanced customer interactions. Meeting this challenge requires scalable platforms that enable faster insight generation, smarter prioritization, and continuous capability building, while maintaining the highest standards of trust, compliance, and reliability.

Field Copilot aspires to address this challenge by equipping field‑based employees with intelligent, data‑driven support and immersive learning experiences that elevate execution at scale, and as we continue this journey, we are seeking a passionate and experienced Associate Director to lead Field Copilot.

In this role, you will serve as the Product Success Manager for Field Copilot, ensuring field-based employees, business stakeholders, and enabling teams realize measurable value from the platform. You will own the success strategy across adoption, engagement, enablement, value tracking, and continuous improvement, translating user needs and business outcomes into clear priorities for the product roadmap. Rather than focusing solely on building capabilities, you will ensure the Field Copilot suite is embedded into day-to-day field workflows, supported by strong change management, feedback loops, training, governance, and success metrics. Your work will help field teams sense, decide, act, and learn with greater confidence while ensuring the product delivers durable business impact in a secure, responsible, and scalable way.

Responsibilities

• Define and lead the product success strategy for Field Copilot, with clear goals for adoption, engagement, user satisfaction, value realization, and sustained business impact across field teams and markets.

• Serve as the voice of the field user by gathering structured feedback, analyzing usage patterns, identifying friction points, and translating insights into product improvements, enablement needs, and roadmap recommendations.

• Own adoption planning and market readiness for Field Copilot capabilities, including stakeholder engagement, launch planning, onboarding, training, communications, and reinforcement strategies that accelerate time to value.

• Partner closely with commercial, field leadership, data, legal, privacy, compliance, and L&D stakeholders to ensure Field Copilot is fit for purpose, responsibly governed, effectively enabled, and aligned to enterprise standards.

• Establish product success measures and operating rhythms, including user health indicators, adoption dashboards, feedback forums, business reviews, and value narratives that demonstrate progress and inform prioritization.

• Develop and scale reusable success playbooks for onboarding, adoption, training, communications, stakeholder engagement, issue resolution, and capability reinforcement across markets and business contexts.

• Drive change management and field enablement that embed Field Copilot into daily workflows and improve productivity, decision quality, confidence, and learning outcomes for users.

• Proactively identify adoption risks, user pain points, data or workflow barriers, and stakeholder concerns, then coordinate timely resolution with product, engineering, governance, and business partners.

• Lead cross-functional success forums and working teams, providing clear direction, accountability, and follow-through across internal contributors, external partners, and market stakeholders.

• Manage vendor and partner contributions to ensure success support, enablement materials, analytics, and service quality are aligned with user needs and long-term product outcomes.

• Stay current with product success, digital adoption, analytics, and applied AI practices, selectively incorporating practical methods that improve engagement, trust, and measurable value for field users.

Skills and Qualifications

• Bachelor’s degree in a relevant field such as Computer Science, Data Analytics, Engineering, or a related discipline, with 8+ years of experience, or master’s degree in a similar field with 6+ years of experience.

• Proven experience driving success for digital, analytics, AI, or enterprise technology products, including adoption, onboarding, stakeholder engagement, enablement, and value realization.

• Strong product success mindset, with the ability to connect user workflows, business outcomes, product capabilities, and enablement strategies into a clear plan for sustained adoption and impact.

• Demonstrated ability to collaborate with cross‑functional stakeholders and influence outcomes across commercial, technical, and governance functions in a matrixed environment.

• Solid understanding of adoption analytics, user behavior insights, customer health metrics, feedback analysis, and value measurement, with the ability to turn data into actionable success interventions.

• Demonstrated ability to operate in regulated environments and embed privacy, compliance, responsible AI, and appropriate governance practices into user enablement and product success activities.

• Strong problem-solving skills, with a track record of diagnosing adoption barriers, aligning stakeholders, and converting ambiguous user or business needs into practical success plans.

• Experience operating in Agile or iterative product environments, with comfort partnering across product, engineering, business, and enablement teams to continuously improve the user experience.

• Excellent written and verbal communication skills, with the ability to convey complex concepts clearly to technical and non‑technical audiences.

This is a unique opportunity for a product success leader who is excited to help field teams realize meaningful value from data and generative AI. If you are passionate about driving adoption, enabling users, translating feedback into action, and proving measurable business impact in a highly collaborative environment, we encourage you to apply and join us on this journey.

Required Skills:

Applied Engineering, Business Intelligence (BI), Computer Science, Data Visualization, Digital Adoption, Generative AI, Prioritization, Product Roadmap, Requirements Management, Stakeholder Buy-In, Stakeholder Communications, Stakeholder Engagement, Stakeholder Management, Stakeholder Relationship Management, Strategic Planning, User Experience (UX) Design

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The salary range for this role is

$142,400.00 - $224,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

07/16/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.