What success looks like in this role:
Position Description:
Backup Administrator (Master Tech - Tech Spt/Svcs)
We are seeking a dynamic and enthusiastic individual to join our team as a Backup Administrator. This position is an exciting opportunity for someone who is passionate about Data protection / Disaster Recovery and eager to learn and grow in this field. You will be required to work closely with our subject matter experts to contribute in planning, implementation, maintenance and fine tuning of Backup infrastructure. Should be strong in verbal and written communication and be open for a Flexible work schedule.
Job responsibilities:
- Monitoring and Administration of Backup environments running on various enterprise solutions such as CommVault, NetBackup, Rubrik, Druva, Veeam, cloud native backups etc.
- Troubleshoot backup failures and technical issues in the above environments. Drive them to Resolution.
- Work on Incident management, Change Management and Problem management as per ITIL Standards and agreed SLAs
- Generate and analyze the various Backup Reports.
- Communicate effectively with stakeholders at all levels, providing updates on key accomplishments and any challenges or issues.
- Escalate to Senior Members and/or Vendors on deep technical issues and work with them through the resolution.
- Identify the recurring issues and create the problem incidents to find the root cause of the event.
- Perform Backup Assessments and Audits. Report on the findings, propose plans and implement them to bridge gaps.
- Track Backup Systems’ Capacity and Propose Appropriate Measures proactively.
- Maintain accurate and up-to-date documentation of backup configurations, procedures, and policies.
- Familiarize yourself with automation tools and scripting languages to streamline routine tasks and improve efficiency.
- Work with other cross-functional teams to provide seamless Service Delivery.
- Act as liaison between peer support teams, customers and vendors.
- Handle Technical Escalations from Level 1 teams.
- Perform on-call duties as required.
- Participate in DR exercises.
- Stay abreast of industry trends, best practices, and emerging technologies to recommend innovative solutions.
- Will be required to work in rotational shifts (24X7 coverage model) and provide on call support as required.
Qualification:
- B.E / B.Tech / M.E / M.Tech or equivalent degree in Computer related courses.
- 3 to 6 years of hands on experience in backup tools such as CommVault, Rubrik, Veeam, Netbackup, Cloud native backups etc.
- Good knowledge of various windows / UNIX based Operating systems.
- Knowledge on the Networking concepts.
- Strong analytical, problem-solving and communication skills.
- Demonstrates a professional manner in verbal, written and telephone communications.
- Ability to clearly articulate situations / issues to cross-functional teams and clients
- Knowledge in using Service Management Tool like Service Now, Remedy, Service Center etc.
- Good knowledge on ITIL processes. ITIL foundation certification would be an added advantage.
- Cloud knowledge (AWS / Azure / GCP) will be an added advantage.
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 7+ years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.
