Job Description

FAssociate Specialist – ServiceNow AI Developer

The Opportunity :

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are looking for a motivated and technically strong ServiceNow Developer to join our Corporate Systems team in Hyderabad. The ideal candidate will bring hands-on experience in ServiceNow development, along with exposure to Now Assist, AI Agents, and AI-enabled automation capabilities within the ServiceNow platform.

In this role, you will partner with cross-functional teams to understand business needs, design effective solutions, and deliver enhancements that improve user experience, operational efficiency, and process automation. You will play an important role in supporting digital transformation goals by enabling scalable, intelligent, and integrated ServiceNow solutions.

This position is based in Hyderabad and follows a hybrid work model.

What will you do in this role

• Design, develop, test, document, and enhance ServiceNow applications and configurations in collaboration with global cross-functional teams.
• Support the configuration and development of ServiceNow modules, flows, applications, Now Assist, and AI Agent requirements.
• Partner with business stakeholders and the ServiceNow platform team to understand business objectives and translate them into clear technical and functional requirements.
• Collaborate with internal teams to integrate ServiceNow with other enterprise systems and third-party applications, including support for data migration activities when needed.
• Develop and maintain custom reports, performance analytics, and dashboards to provide actionable insights into service performance and operational metrics.
• Stay current with ServiceNow platform enhancements, AI capabilities, and industry best practices to continuously improve solutions.
• Perform thorough testing of configurations and developments to ensure reliability, stability, and accuracy, while supporting test automation initiatives.
• Maintain high-quality technical and SDLC documentation for all ServiceNow developments, enhancements, and customizations.
• Contribute to the design and delivery of AI-driven ServiceNow solutions, including conversational workflows and automation use cases that improve business efficiency.

What should you have

• Bachelor’s degree in Information Technology, Computer Science, or a related technology discipline.
• 1+ years of experience as a ServiceNow/AI Developer, preferably with exposure to ITSM, Now Assist, and/or AI Agent capabilities.
• Strong proficiency in JavaScript, HTML, CSS, and XML, with hands-on experience in ServiceNow scripting and development.
• Solid understanding of ITIL processes and IT Service Management best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively in a collaborative, team-oriented environment and communicate technical concepts clearly to both technical and non-technical audiences.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Familiarity with Agile development methodologies is preferred.

Who we are:

We are in the United state Rahway, New Jersey, USA in the United States and Canada everywhere else. For more than a century, we have been, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/15/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.