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Jakarta Timur, Indonesia
Onsite
We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.
That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.
Your main duty in flying with us
Manage a portfolio of B2B/affiliate partners integrated via our hotel inventory API, acting as their main point of contact for day-to-day needs
Monitor partner performance (booking volume, conversion, NBV, API call success rates) and proactively identify growth opportunities
Coordinate with partners' technical teams to troubleshoot API integration issues
Conduct regular business reviews (QBRs) with partners to share performance insights and growth plans
Work with internal supply/contracting teams to improve hotel content, rates, and availability for underperforming markets requested by partners
Track and report on partner-level growth, escalating churn risks or dissatisfaction early
Act as the voice of the partner internally — feeding back API documentation gaps, feature requests, and integration pain points to product/tech
Support onboarding of new affiliate partners in coordination with the integration/technical team, ensuring smooth go-live
Mandatory belongings that you must prepare
3–6 years of experience in account management, partnerships, or business development — ideally within travel tech, OTA, bed bank, GDS, or API-driven B2B environments
Strong understanding of API-based business models (you don't need to code, but should be comfortable discussing endpoints, response codes, XML/JSON payloads, and integration flows with technical counterparts)
Proven track record of managing commercial relationships
Strong data analytical skills — able to independently pull, interpret, and act on booking/performance data (conversion rates, NBV, API success rates) to identify trends and growth opportunities
Familiarity with AI tools to boost productivity — e.g., using AI for data analysis or summarizing performance insights
Experience with hotel inventory, rates, or channel management systems is a strong plus
In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.