Position Summary
The Associate Advisor Relationship Manager supports the delivery of an exceptional
service experience for advisors by serving as a key point of contact for day-to-day
relationship and operational needs. This role partners closely with Advisor Relationship
Managers, advisors, custodians, and internal teams to coordinate requests, resolve service
issues, and ensure timely and accurate execution.
The Associate ARM develops working knowledge across brokerage and advisory
operations, firm processes, technology, and custodial platforms while building the
relationship-management skills needed to support increasingly complex advisor needs.
Success in this role requires a client-first mindset, strong attention to detail,
responsiveness, problem-solving skills, and the ability to effectively manage multiple
priorities in a fast-paced wealth management environment.
Key Responsibilities
Advisor Relationship Management & Client Experience
- Serve as a day-to-day point of contact for assigned advisors and internal business partners.
- Build trusted relationships with advisors by providing responsive, accurate, and professional support.
- Manage routine and moderately complex advisor inquiries, escalating higher-risk or more complex matters to an Advisor Relationship Manager or leadership as appropriate.
- Maintain awareness of open advisor requests and coordinate with internal teams and external partners to drive timely resolution.
- Proactively communicate status updates, next steps, and potential service issues.
- Identify opportunities to reduce advisor friction and improve the overall service experience.
- Partner with senior team members on complex or escalated advisor matters.
- Develop a strong understanding of advisor needs, business models, and service expectations.
Operational Support
- Provide operational support across brokerage and advisory functions.
- Assist with money movement and account servicing activities, including distributions, wires, ACH requests, transfers, and other account-related transactions.
- Support advisors in navigating operational processes, firm policies, systems, and service resources.
- Coordinate with custodians, clearing firms, and internal business partners to resolve service requests.
- Identify and assist with resolving NIGOs, operational exceptions, and incomplete requests.
- Maintain accurate documentation and follow-up related to advisor requests and outstanding issues.
- Develop proficiency across applicable custodial platforms, firm technology, products, and processes.
- Support advisor adoption of firm systems, technology, and available service resources.
Process Improvement & Collaboration
- Identify recurring service issues, process gaps, and opportunities to improve the advisor experience.
- Recommend practical improvements to workflows and service processes.
- Participate in team projects and business initiatives supporting operational effectiveness and organizational growth.
- Partner effectively across Operations, Compliance, Technology, Trading, and other functional teams as appropriate.
- Share knowledge and best practices with team members to support consistent service delivery.
Performance & Service Standards
- Deliver timely, accurate, and professional service while managing multiple advisor requests and priorities.
- Demonstrate sound judgment and appropriately escalate complex, sensitive, or higher-risk matters.
- Maintain strong attention to detail and follow-through.
- Meet established service expectations, departmental goals, and key performance indicators.
- Demonstrate accountability for assigned requests through completion.
- Contribute to a collaborative culture focused on continuous improvement and an exceptional advisor experience.
Qualifications
Education & Experience
- Bachelor’s degree in Business, Finance, Economics, or a related field preferred, or equivalent relevant industry experience.
- 2–4 years of experience in wealth management, financial services, brokerage operations, an RIA, broker-dealer, custodian, or clearing firm environment.
- Experience supporting financial advisors or client relationships strongly preferred.
- Familiarity with custodial or clearing platforms such as Fidelity, Schwab, Pershing, or similar platforms preferred.
- FINRA Series 7 and/or Series 66 (63/65) preferred but not required, depending on assigned responsibilities.
- Experience with CRM, workflow, account management, or wealth management technology preferred.
Knowledge, Skills & Abilities
- Strong client service and relationship-management skills.
- Effective written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Demonstrated attention to detail and follow-through.
- Ability to research issues, identify solutions, and determine when escalation is appropriate.
- Developing knowledge of brokerage, advisory, and wealth management operations.
- Ability to collaborate effectively across teams and build productive working relationships.
- Comfortable operating in a fast-paced, evolving environment.
- High degree of professionalism, accountability, and commitment to the advisor experience.
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
