Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working. Because we care about our candidates, employees and customers, we include an in-person meeting as part of our hiring process. It’s one of the ways we live our mission to “Protect What’s Real.”

At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it. We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs.

What You Will Do (Essential Responsibilities):

Review identity documents for administrative and legal accuracy
Quality-assess images captured by the customer
Assess whether the document is authentic/fraudulent
Check the accuracy of information already in the system
Extract document data and input into the system
Classify document types
Identify key document security features
Work onsite in our secure office in Leeds, with highly regulated information

Who You Are (Soft Skills & Attributes):

A collaborative, detail-oriented individual
Continuous learner who values a new challenge
Effective communicator
Highly focused, with exceptional attention to detail
Calm and composed under pressure
Committed to ongoing personal and professional development
Punctual, reliable, and highly conscientious

What Do You Need (Required Knowledge, Skills & Abilities):

Strong IT literacy
Strong accurate typing abilities
Able to work towards targets and performance metrics
Comfortable adapting to frequent procedural updates
Clean criminal record (DBS check) and clean credit record (e.g.no CCJ or bankruptcy)
Eligible to work in the UK
Three references (employment or academic)
Able to reliably commute to LS1, Leeds

What Would be Nice (Preferred Skills & Experience):

Previous office experience in administration or data entry
An understanding of GDPR
Criminology background
Working knowledge of the KYC industry

What We Offer You (Training & Benefits):

Development: For your first two weeks of employment, you will receive full-time training from Monday to Friday, 9:00 a.m. to 5:00 p.m. Once you have completed this, you will move to your allocated shift pattern.
Health and Wellness: Full private medical coverage and life insurance.
Investing in Your Future: Generous pension plans and learning allowances, including E-learning platforms.
Employee Assistance Program: 24/7 Comprehensive and confidential assistance provided to employees and family members for a wide range of services, including financial planning, mental health consultations, and goal setting.
Work-Life Balance: Competitive hourly annual leave allowance.
Culture and Community: Engaging social events
Employee stock purchase plan
Paid volunteer time
Referral programme

Working Schedule:

Dependent on shift pattern
Some weekend, evening and bank holiday availability required
9-hour rotating shifts; flexibility across early, afternoon, and late shifts essential
Ability to commute: Must be able to reliably commute to Leeds LS1

We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.

Benefit offerings – may vary based on geographic location

Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics

Financial future: retirement/pension plan contributions, MTK stock plan participation

Income protection: life event & disability coverage

Paid time off: generous annual leave, company holidays, volunteer time off

Learning: e-learning license, tuition reimbursement, hackathons

Home office setup allowance

Additional/optional benefits: pet insurance, identity theft protection, legal assistance

We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!

Your privacy, your choice

Associate Agent (Leeds, UK - 6 Month Fixed-Term Contract)

Skills

Company Location

Remote Work Policy

What You Will Do (Essential Responsibilities):

Who You Are (Soft Skills & Attributes):

What Do You Need (Required Knowledge, Skills & Abilities):

What Would be Nice (Preferred Skills & Experience):

What We Offer You (Training & Benefits):

Working Schedule:

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