Location: Burlington
Our Team:
Semtech’s Signal Integrity Products Applications Team is a group of experienced, passionate and talented engineers tasked to support and deliver industry-leading integrated circuits. The Applications Team provide innovative solutions to enable Data Center and Wireless markets. We enable our customers and partners to achieve a new standard of product performance, overcoming complex problems in their system to accelerate their time to market. This is a team where learning is part of the job, and the opportunities to grow with the company are limited only by your desire to pursue them.
Job Summary:
The Applications Engineer supports our data communications business in delivering high quality, customer-focused solutions. The successful candidate will work alongside senior team members to design and execute experiments that prove, optimize, and support our products in the customer’s application, with a focus on customer support and new product introduction (NPI) support. The Applications Engineering function supports all phases of the product lifecycle, from Product Definition through to production validation and end-of-life. This role includes approximately 10% travel.
Responsibilities:
1. Customer Support (60%)
- Reproduce customer-reported issues in the lab and perform root cause analysis with guidance from senior engineers, communicating clear findings and next steps.
- Create technical customer collateral, including test reports, application notes, and input for data sheets and design guides.
- Support customer qualification testing by providing test procedures, collecting data, and helping interpret results.
- Respond to technical inquiries via email, phone, and web portal, ensuring timely and accurate resolution of customer questions.
- Participate in customer technical calls and remote debugging sessions to troubleshoot signal integrity, cable performance, and system integration problems, building toward serving as a technical contact for customers.
- Collaborate with FAEs and sales teams on pre-sales technical requests, including performance characterizations, demonstrations, and feasibility assessments.
2. NPI Project Support (20%)
- Perform lab characterization and validation of new products on evaluation boards and in representative system environments.
- Interpret lab data results and derive actionable conclusions with guidance from senior engineers.
- Provide performance feedback to influence new product development and customer product improvements as the ‘voice of the customer’.
- Develop and maintain test setups and Python-based automation for lab equipment.
- Contribute to NPI documentation, including evaluation board user guides, test procedures, and characterization reports.
3. Training and Development (10%)
- Train field application engineers and sales teams on Semtech products, including features, key applications, and lab demonstrations.
- Prepare training materials such as presentations, demo setups, and technical FAQs based on lab findings and customer issues.
- Share common customer issues and lessons learned with field and sales teams so they can support customers more effectively.
4. Travel (10%)
- Perform onsite customer debug and support, working alongside senior engineers to resolve signal integrity and system integration issues at customer sites.
- Support product promotion through customer visits, product demonstrations, and technical discussions.
- Attend conferences and tradeshows, addressing technical questions at product demonstrations.
Minimum Qualifications:
- Bachelor of Engineering in Electrical Engineering, Engineering Physics, or a related discipline.
- No prior work experience required. Co-op or internship experience in a lab or test environment is an asset.
- Familiarity with RF and signal integrity fundamentals, including exposure to VNA measurements through coursework, co-op, or project work.
- Exposure to test equipment such as Bit Error Rate Testers, oscilloscopes, and network analyzers is an asset.
- Knowledge of Python, or the ability to learn it, to create equipment drivers for control and automation of lab equipment.
- Strong written and oral communication skills.
- Effective time management and ability to work in a fast-paced environment.
The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
We may leverage Artificial Intelligence (AI) tools to enhance efficiency during candidate screening, assessment, and recruitment. Final hiring decisions remain with our Hiring Teams, not AI systems.
A reasonable estimate of the pay range for this position is $70,000 - $75,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.
