Associate Business Solution Developer - DMX

As an Associate Business Solution Developer supporting the Tech Ops Business Applications Solutions (TOBAS) Team, you'll help deliver and support technology solutions that enable Technical Operations across Southwest. You'll contribute to application configuration, testing, troubleshooting, deployment, documentation, and data validation while gaining experience across legacy and modern platforms. As the Team evolves from supporting individual applications to managing products end-to-end, you'll have the opportunity to grow your technical expertise while supporting modernization efforts and scalable solutions that drive Technical Operations forward.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 

Responsibilities

• Assist with the configuration, testing, troubleshooting, and support of enterprise business applications under the guidance of senior developers or solution leads.

• Support ongoing operations by helping resolve incidents, tracking defects, validating fixes, and monitoring application health and usability.

• Contribute to application enhancements and new implementations by gathering basic requirements, documenting business needs, and assisting with solution build and testing activities.

• Participate in the end-to-end application lifecycle, including intake support, development, testing, deployment preparation, sustainment, and retirement-related tasks.

• Support both legacy and modern platforms, including Quickbase, Power Platform, Alteryx, Tableau, and other approved business application technologies.

• Assist with data preparation, validation, reporting, and basic analysis to support business operations and decision-making.

• Maintain technical documentation, job aids, support materials, and process artifacts to improve operational consistency and knowledge sharing.

• Participate in agile team routines such as sprint planning, backlog refinement, standups, and retrospectives.

• Collaborate with business users, Technology teams, data partners, and platform teams to support delivery of reliable, secure, and scalable solutions.

• Must be able to meet any physical ability requirements listed on this description

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities

• Foundational understanding of business applications, data structures, system support, and software delivery concepts.

• Understanding of SaaS, low-code, or business application platforms such as Quickbase, Microsoft Power Platform, Salesforce, or similar tools.

• Basic familiarity with reporting, analytics, or data tools such as Excel, Power BI, Tableau, Alteryx, or similar technologies.

• General awareness of application governance, secure development, operational support, and documentation expectations in an enterprise environment.

• Ability to communicate clearly with technical and non-technical stakeholders.

• Strong organizational skills, attention to detail, and follow-through on assigned work.

• Willingness to learn new technologies, development practices, and business processes.

• Ability to work effectively in a collaborative, team-oriented environment and seek guidance when appropriate.

• Commitment to quality, reliability, governance, security, and responsible data usage.