Want to know if this job is worth applying to?
Philadelphia, Pennsylvania, United States
Hybrid
About this role
About this role:
This role will be part of the newly formed Cash Client Experience function, within the broader Global Cash Management Product and Platform (GPP) organization. As BlackRock continues to grow its cash and liquidity offerings, client experience remains central to our competitive differentiation. The team is responsible for ensuring that clients receive a globally consistent, high-quality experience across BlackRock’s holistic cash product suite and platform, as product complexity and volumes increase. This role is well suited for a professional who is execution-oriented, detail-focused, and interested in working at the intersection of investment and client support.
We are building a well-rounded team that can execute quickly, implement and automate client and product deliverables, and support our growing client base. In support of that mission, we are looking for strong individuals who can demonstrate the following:
Have a passion for client service, excellent problem-solving skills, and can add to BlackRock’s vibrant culture
Can solve problems and design automated solutions to client needs through innovation, efficiency, and scale.
Curiosity to learn client businesses and end-to-end business processes and how to best implement those processes on our systems
Strong analytical skills along with attention to detail and a commitment to follow through
Primary Responsibilities:
Support day-to-day client experience activities across BlackRock’s liquidity product suite, ensuring timely and accurate delivery of client and stakeholder requests
Support new business development and client retention through preparation of questionnaires, RFPs, and model portfolios to grow our business
Present markets, investment strategy, and investment process to clients
Assist in the preparation and develop automated solutions for quarterly performance decks, market commentary, and executive-level summaries
Respond to intermediary platforms to support product access and distribution
Partner with internal teams and external vendors to support client onboarding, account launches, and ongoing mandates
Prepare recurring client deliverables and support ad-hoc client requests
Ensure data accuracy and consistency across client-facing materials, reporting, and internal documentation
Support the Global Sales team across the cash product suite including money market funds, SMAs, ETFs, Cachematrix and digital product offerings
Maintain CRM systems, sales pipeline, and ensure best practice record management across the sales function
Build and maintain standard and ad hoc reports to support business needs.
Coordinate regulatory and rating agency reporting
Support and execute process improvement initiatives across Global Cash to improve controls, mitigate risks, manage costs, and increase efficiencies
Skills and Qualifications:
2-4 years of experience in financial services, asset management, consulting, or a related analytical role
FINRA Series 7 & 63 required or expected to be obtained within 6 months of hire
Strong analytical skills with exceptional attention to detail and follow-through
Ability to manage multiple priorities and deadlines in a fast-paced, high-volume environment
Strong written and verbal communication skills
Proficiency in Microsoft Word, Excel and PowerPoint required, VBA, Python beneficial
Ability to collaborate effectively across teams and build strong working relationships
Interest in cash management products, money markets, digital assets, technology, and tokenized investment solutions and delivering high-quality client experiences
Ability to interact with clients and maintain strong internal and external partnerships
Familiarity with Aladdin applications, AI tools, and databases a plus
Actively engage, collaborate, and influence partners
Results oriented and strong team player
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.