Associate Clinical Representative

Accountabilities:

• Support Sales Representatives in promoting and selling spinal products, helping achieve territory objectives while maintaining a high standard of customer service and professional engagement.
• Educate physicians, nurses, hospital staff, and other healthcare professionals on the appropriate use, maintenance, and application of products in clinical and surgical environments.
• Provide hands-on product evaluations in operating rooms and office settings, ensuring customers receive appropriate guidance and support throughout the evaluation process.
• Deliver daily surgical case coverage and participate in after-hours call support, providing timely assistance to customers and clinical teams when required.
• Help prepare for and participate in trade shows, conventions, clinical meetings, and other professional events that support customer engagement and business development.
• Maintain regular communication with Sales Representatives, Regional Sales Managers, and sales leadership regarding territory activity, customer needs, progress, and opportunities.
• Address product-related customer issues promptly and professionally, collaborating with the appropriate internal teams to identify solutions and maintain strong customer relationships.
• Manage and maintain an accurate sample inventory, ensuring products and materials are available and properly organized for customer and surgical requirements.
• Collaborate proactively with internal teams to support an inclusive, cooperative, and high-performing working environment.
• Conduct all activities in accordance with applicable laws, ethical standards, organizational policies, and the established Code of Conduct.
• Take on additional responsibilities and projects as assigned by the Country Director, Canada.

Requirements:

• Hold a university degree, preferably in Science, Kinesiology, Biomedical Engineering, a health-related discipline, or a comparable field.
• Bring 2–5 years of experience in an outside sales environment or relevant operating room experience; hands-on clinical exposure will be considered an asset.
• Candidates with an X-ray technologist background, experience, or education may be considered in place of other qualifications.
• Be fluent in both French and English, as bilingual communication is mandatory for the role.
• Demonstrate excellent interpersonal and communication skills, with the ability to build trusted relationships with physicians, nurses, hospital personnel, and internal stakeholders.
• Possess strong analytical and organizational abilities, with the discipline to manage multiple customer, clinical, inventory, and territory-related priorities effectively.
• Have an understanding of hospital environments and clinical settings, with the ability to adapt to operating room procedures and professional healthcare environments.
• Be comfortable working in a fast-paced, customer-facing role that requires flexibility, responsiveness, surgical case coverage, and after-hours support.

Benefits:

• Competitive annual compensation of CAD $65,000–$85,000, with potential commissions, bonuses, and other incentives based on the role and individual circumstances.
• Comprehensive health, dental, and vision insurance to support your overall wellbeing.
• Retirement savings plan with company matching contributions.
• Paid time off and holidays.
• Ongoing training and professional development opportunities to build clinical, commercial, and technical expertise.
• Hands-on experience supporting surgeons and healthcare professionals in operating room environments.
• Opportunities for career growth and internal development within a fast-paced medical technology and sales environment.