Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As a Customer Care & Order Operations Intern, you will join the Customer Care & Order Operations team in Saudi Arabia and gain hands-on experience in day-to-day transactional customer service and order management activities.
You will support the accurate and timely processing of customer orders and related transactions, working closely with internal stakeholders to ensure customer requirements are properly captured and processed in accordance with established procedures. The role provides practical exposure to order management, returns, consignment activities, customer master data, documentation, and other operational processes using systems such as SAP.
About the Position
As an Associate Customer Service Specialist, you will join the Customer Care & Transactional Operations team in Saudi Arabia, supporting customer order management and transactional operations. You will work closely with cross-functional stakeholders, process orders through SAP, and support the accurate and timely execution of operational activities to deliver a consistent and reliable customer experience.

Primary Responsibilities

·          Process customer orders accurately and on time, ensuring all required information and documentation are complete.

·         Create, update, and follow up on customer orders and related transactions in SAP.

·          Support consignment activities, including consignment orders, replenishment, returns, and inventory-related transactions.

·         Process returns, credit/debit notes, and other customer service transactions according to established procedures.

·         Support order modifications, cancellations, and corrections when required.

·          Review customer purchase orders and ensure order details are correctly captured in the system.

·           Maintain accurate customer and material master data and support required updates.

·          Monitor open and pending orders and follow up with the relevant stakeholders to support timely completion.

·         Support the handling of customer requests through designated queues and mailboxes, ensuring timely processing and follow-up.

·          Maintain accurate records and supporting documentation for processed transactions.

·         Coordinate with internal teams, including Sales, Finance, Supply Chain, and other relevant functions, to resolve transactional issues.

·          Follow established procedures, service-level expectations, and quality requirements.

·          Support continuous improvement and process standardization initiatives within Customer Care & Order Operations.

 

Required Qualifications

·         Bachelor’s degree in Business Administration, Supply Chain, or a related field.

·         Minimum 2 years of experience in Order Management, Customer Service, or a related operational role, preferably within a multinational company.

·         experience with SAP or a similar ERP system.

·         MS Office (Excel)

·         Strong communication and interpersonal skills.

·         Wiling to Travel.

 

Preferred Qualifications

·         Previous experience in the Medical Device, Healthcare, or Pharmaceutical industry.

 

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

‌

‌

 

 

Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

‌

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).