Associate Developer, Applications Support (Rwanda)

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

Impact You'll Make:

• As a Support Engineer, you will be responsible for handling escalated technical issues from Level 1 support/internal teams, performing in-depth troubleshooting, and ensuring timely resolution of incidents and service requests. 

• You will work closely with cross-functional teams to maintain system stability and deliver excellent customer service. 

• Handle escalated support tickets related to Java-based applications and services..

• Troubleshoot and resolve issues in Java Core, Spring Boot, Spring Batch, and Spring Framework components.

• Provide support for GUI-based Java applications, ensuring responsiveness and usability.

• Respond to and resolve technical issues escalated from L1 support/Internal Teams within defined SLAs.

• Basic Troubleshoot hardware, software, network, and application issues.

• Document solutions and update knowledge base articles.

• Collaborate with L3 support, Incident management and engineering teams for complex issue resolution.

• Monitor system alerts and logs to proactively identify potential issues.

• Assist in software deployments, patches, and upgrades.

• Provide support via ticketing systems, email.

• Maintain detailed records of support requests and resolutions.

• Excellent problem-solving and communication skills.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Assoc Developer, Applications Support