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Tijuana, Baja California, México
Onsite
Career Area:
Technology, Digital and DataJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
This position supports customers with InSight Platform enablement, responsible for InSight Connect project management to “get units connected” to InSight Platform.
Responsibilities
• Responsible for connectivity projects, with low complexity, using standard connectivity solutions.
• Working closely with Customers, and Solar employees to define and execute InSight Connect network activation to enable Solar Digital products. Providing leadership in completing project tasks and customer service in interfacing with internal and external customers to support service agreement deliverables for connected equipment. Digital product sales support.
• Enablement project definition, design, management and completion. Technical documentation creation and updates. InSight Activation to get units connected. Diagnostic report creation and validation. Support InSight development initiatives.
• Occasional customer site visits to assess and/or execute works Training for field service and customers, as required. Continuous quality improvement. Collaborate with a team of Network & Systems Engineers to optimize and iterate on connectivity solutions.
Degree Requirement
Degree or equivalent experience desired
Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding:
• Focuses activities on developing and maintaining positive customer relationships.
• Discusses general differences between internally and externally focused organizations.
• Cites the cost and benefits of good versus poor customer service.
• Explains why customer satisfaction is important to successful product/service delivery.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Basic Understanding:
• Explains characteristics and steps in an effective decision-making process.
• Identifies issues and communicates with others when a decision needs to be made.
• Names decision makers in own environment and cites examples of past decisions.
• Describes types of decisions incumbent may and may not make in own job or function.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
• Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
• Explains the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.
• Identifies key aspects of problem-solving techniques used in own area.
Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
Level Basic Understanding:
• Demonstrates the ability to describe the interrelationships among elements of a system.
• Applies the concept of analytical thinking to identify problems in a system.
• Seeks help to learn about system elements outside area of responsibility.
• Identifies the key elements of a system.
Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Level Basic Understanding:
• Identifies project management tools and requirements within own function.
• Describes the key objectives, phases and deliverables of a current project.
• Explains the concepts of phase, activity, task, and deliverable.
• Gives examples of critical paths in projects.
Customer Interaction: Knowledge of the principles and techniques of communicating with a customer; ability to utilize tools and techniques for customer interaction.
Level Basic Understanding:
• Cites examples of good and poor customer interactions.
• Supports the organization through the value of successful interactions with clients.
• Describes common types of customer behaviors.
• Identifies different types of and environments for customer interactions.
Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools, and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application, or operation.
Level Basic Understanding:
• Describes problem identification, reporting and escalation procedures.
• Explains the underlying concept of using a systematic approach to solve technical problems.
• Identifies available resources and support systems for troubleshooting.
• Describes common hardware, software, and communication problems; finds ways to resolve issues.
Posting Dates:
August 14, 2026 - August 23, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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