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Bernards Township, New Jersey, United States
Hybrid
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you’ll be doing…
As an Associate Director - Systems Analysis, you will lead a team of principal engineers developing and delivering new products & capabilities for the Verizon Value Organization (VVO). Additionally, you’ll be the glue across various business, technical, and external teams to ensure that the design & requirements will meet or surpass desired business outcomes. You’ll also be partnering closely with VVO Agents, National Retailers and vendors in the Indirect channel.
Lead and develop a team of principal engineers, guiding them to help create requirements and business cases to support the development of new product builds & enhancements
Serve as the directly responsible individual for systems vendor management & integration planning
Manage a multi-year roadmap for technology solutions & product enhancements
Develop both internal and external communications for enhancements and updates, collaborating closely with Sales Operations teams
Balance stakeholder needs against short/medium/long term strategic business objectives
Own the development of detailed architectural and user-experience requirements for proposed enhancements; including (but not limited to) opening Jira user stories, requirements gathering/vetting, stakeholder reviews, story grooming, and testing
Collaborate with cross-functional teams in technical and non-technical roles, using Agile principles to achieve results quickly and solve short-term & long-term solutions
Ensure that Value Indirect systems are able to support and help exceed KPI targets set by the business
Leverage AI and emerging technologies to develop best in class in-store hardware/software solutions
Lead the development and management of multiple business platforms including CRM, product catalog, and point of activation
Identify opportunities to streamline and reimagine products to optimize the customer and partner experience
Maintain positive, productive relationships with multiple external partners/vendors
Pull in the right people to build working teams, identify requirements, and ensure successful and efficient execution
What we’re looking for…
You are a resourceful, detail-oriented leader who thrives on navigating complex operational landscapes and driving organizational change. You excel at rapidly evaluating the operational impact of new initiatives and adjusting approaches to minimize disruption while staying focused on key goals. You effortlessly build rapport across all organizational levels to deliver results.
You’ll need to have:
Bachelor’s degree or four years of comparable work experience.
Eight or more years of relevant work experience
Experience managing complex programs and projects with technical and system requirements
Experience working in and supporting any Consumer customer-facing channels such as Indirect, Retail, Digital, Customer Service, and/or Inside Sales
Proven ability to build strong relationships, navigate cross-functional dynamics, and influence key stakeholders and senior leadership using data and strategic expertise
Proficient with Google Workspace, Jira, Confluence, Asana and Slack
Experience managing Agent, National Retail, and vendor partners, as well as experience in the Value segment.
Strong business acumen, with broad understanding of business operations
Ability to facilitate collaborative resolution of differences with a “win-win” approach
Experience managing API integrations
Keen understanding of emerging technologies that affect store operations and customer experience
Working knowledge of Artificial Intelligence, Systems of Insight, Graphic User Interface Development and Deployment, Machine Learning and Robotic Processing
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $126,000.00 - $242,000.00.