Manage and support the operational elements and execution of studies and/or programs to ensure delivery; time and quality resulting in strong financial performance and customer satisfaction and in accordance with SOPs; policies and practices from pre-award to close-out. Work with study(ies)/program(s) teams to focus on leveraging deep therapeutic expertise and IQVIA solutions to drive operational excellence and strategic leadership with our customers.
Essential Functions
- Participate in bid defense preparations. Lead bid defense presentations in partnership with Business Development for large sized, multiple and full service, multiple country and/or multi regional studies. Understand project strategy and operationalise the agreed upon approach.
- Develop and/or support on the preparation of integrated study management plans in collaboration with the core project team.
- Accountable for the strategic development and execution or delivery of clinical studies in line with agreed upon contracts while optimizing speed, quality and cost of delivery, ensuring consistent use of study tools and training materials and compliance with system updates, standard processes, policies and procedures.
- Serve as primary project oversight and/or contact with customers and own relationship with the project’s key customer contact(s), communicate/collaborate with IQVIA business development representatives as necessary.;
- Set objectives for the core project team according to agreed upon contract, strategy and approach, effectively communicate and assess performance, providing feedback and leadership.
- Collaborate with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles.
- Monitor progress against contract and prepare/present project information proactively to all stakeholders internally and externally.
Supervise problem solving and resolution efforts to include management of risk, contingencies and issues. Take accountability for proactive contingency plans to mitigate risks. - Coach and/or mentor junior team members around project delivery, planning, project review, risk management and problem solving to ensure global alignment of work practices across the team.
- Achieve project quality by identifyingand proactively managing quality risks and issues, responding to issues raised by project team members and planning/implementing appropriate corrective and preventative action plans.
- May participate in executive committees as part of program leadership.
- Ensure the financial success of the project including optimal management and assignment of resources to achieve project goals and profitability.
- Forecast and identify opportunities to accelerate activities to bring milestones and revenue forward, implement appropriate actions to achieve.;
- Identify changes in scope and manage change control process, including securing customer agreement to financial and milestone updates as necessary.
- Identify and communicate lessons learned and best practices to promote continuous improvement.
- Adopt corporate initiatives and changes, and serve as a change advocate when necessary.
- Provide input to line managers on their project team members’ performance relative to project tasks. Support staff development.
- Mentor less experienced project team members on assigned projects to support their professional development.
Qualifications
- Bachelor's Degree Life sciences or related field
- Requires advanced knowledge of job area, and broad knowledge of a other related job areas, typically obtained through advanced education combined with experience.
- Requires 10 years clinical research experience including 6 years of project management experience or equivalent combination of education, training and experience.
- Mandarin language capability is a mandatory requirement for this role.
- Knowledge of clinical trials - Knowledge of clinical trial conduct and skill in applying applicable clinical research regulatory requirements i.e. ICH GCP and relevant local laws, regulations and guidelines, towards clinical trial conduct. Broad protocol knowledge, therapeutic knowledge desired. Good understanding of the competitive environment and how to communicate/demonstrate value through IQVIA solutions.;
- Communication - Strong written and verbal communication skills including good command of English language Strong presentation skills. Requires strong negotiation and customer management skills.
- Problem solving - Strong problem solving skills.
- Leadership - Ability to work through others to deliver results to the appropriate quality and timeline metrics, monitoring/managing performance and providing feedback, experience productively partnering cross functionally and with customers to advance work effectively and efficiently. Ability to make decisions, bringing clarity to disparate information to inform actions and drive results.
- Organisation - Planning, time management and prioritization skills. Ability to organize resources needed to accomplish tasks, set objectives and provide clear direction to others, experience planning activities in advance and taking account of possible changing circumstances.
- Prioritisation - Ability to handle conflicting priorities. Ability to work strategically to realize project goals, identifying and developing positive and compelling visions for the successful delivery of the project.
- Quality - Attention to detail and accuracy in work.
- Quality - Results-oriented approach to work delivery and output. Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving.
- IT skills - Good software and computer skills, including MS Office applications including but not limited to Microsoft Word, Excel and PowerPoint.
- Collaboration - Ability to establish and maintain effective working relationships with co-workers, managers and clients. Excellent customer service skills and demonstrated ability to understand customer needs. Effective mentoring and training skills, fostering learning and knowledge sharing with colleagues.
- Cross-collaboration - Ability to work across geographies displaying high awareness and understanding of cultural differences Good understanding of other IQVIA functions and their inter-relationship with Project Leadership.
- Finances - Good understanding of project financials including experience managing, contractual obligations and implications.
- IQVIA Core Competencies - Ability to demonstrate all IQVIA competencies (Client Focus, Collaboration, Communication, Innovation and Ownership).
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
