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North Wales, Pennsylvania, United States
Hybrid
Job Description
Job Description:
The Associate Director, Digital Engagement Operations is responsible for the day-to-day operational execution, delivery management, and cross-functional orchestration of assigned US Market web properties. This role operationalizes established digital engagement strategies, brand priorities, content standards, and channel governance frameworks into AI discoverable, compliant website experiences.
The Associate Director acts as an essential operational bridge among marketing teams, information technology, user experience/design, content publishing, analytics, legal, regulatory, medical review partners, accessibility discoverability specialists, and external agency teams. Within established strategic parameters, the Associate Director stewards assigned channel roadmaps, backlogs, and release sequencing, proactively surfacing risks and providing evidence-based recommendations.
Key Responsibilities:
Digital Engagement Operations and Delivery:
Capacity, Prioritization, and Operational Planning:
Governance, Standards, and Compliance Facilitation
Cross-Functional Business Integration:
Partner with marketing strategy, brand, commercial operations, and customer engagement teams to turn commercial objectives into web execution plans.
Serve as the day-to-day operational point of contact across commercial, creative/UX, digital publishing, development, and review teams.
Lead alignment meetings, identify dependencies, clear execution roadblocks, and prepare escalation briefs when consensus cannot be reached.
Customer Experience and Performance Monitoring:
Team Collaboration and Operational Discipline:
Points of Collaboration:
Required Qualifications and Experience:
Preferred Qualifications:
Required Skills:
Account Management, Business Integrations, Content Management Systems (CMS), Cross-Functional Teamwork, Customer Engagement, Delivery Management, Digital Marketing, Digital Publications, Direct Marketing, Enterprise Content Management (ECM), Information Technology (IT), Innovation, Life Sciences Industry, Search Engine Marketing (SEM), Strategic Thinking, Web Accessibility, Website Operations, Website OptimizationPreferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
The primary location for this posting is:
USA - Pennsylvania - North Wales (Upper Gwynedd)Where required by law, the compensation range for this role is provided below.
The salary range for the primary location of this role is:
$142,400.00 - $224,100.00This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.
Additional location(s) Compensation Information:
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
No Travel RequiredFlexible Work Arrangements:
HybridShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
n/aJob Posting End Date:
11/6/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
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